Health Unit Coordinator

• Associate degree in Health Information Management, Healthcare Administration, Medical Office Administration, Health Unit Coordinator, Medical Secretary, or a related field preferred.
• 1-2 years of experience as a Health Unit Coordinator, Medical Records Coordinator, Unit Secretary, Medical Secretary, or in a similar healthcare administrative role required.
• Previous experience in a long-term care, skilled nursing, assisted living, rehabilitation, hospital, or other healthcare setting preferred.
• Working knowledge of medical terminology.
• Experience maintaining confidential medical records and handling sensitive resident information.
• Excellent customer service and interpersonal skills with the ability to communicate effectively and professionally with residents, families, visitors, physicians, nurse practitioners, and team members.
• Effective organizational, time management, and multitasking skills with the ability to manage competing priorities and frequent interruptions.
• Demonstrated proficiency with computer systems, electronic health records (EHRs), Microsoft Office applications, and standard office equipment.
• Professional telephone etiquette and attention to detail.
• Ability to read, write, speak, and understand English.
• Must successfully complete a Minnesota Department of Human Services background study and a U.S. Office of Inspector General exclusion search.

• Answer telephone calls, relay messages, and direct inquiries to appropriate personnel.
• Assist residents, families, and visitors by providing information, guidance, and referrals as appropriate.
• Communicate service requests and needs to other departments, including housekeeping, maintenance, dietary services, and other support departments.
• Maintain an organized and professional nursing station environment.
• Order, stock, and maintain nursing unit forms and office supplies.
• Schedule outpatient appointments and coordinate transportation as needed.
• Communicate appointment information to residents, families, and responsible parties.
• Schedule ancillary service visits and obtain required documentation and consents.

• Prepare resident medical records for admissions, readmissions, transfers, and discharges.
• Process physician, nurse practitioner, and consultant orders in accordance with facility policies and procedures.
• Ensure orders are communicated and transmitted to appropriate providers, pharmacies, and service partners in a timely manner.
• Coordinate laboratory, radiology, and other diagnostic service requests as ordered.
• Prepare documentation for transfers, discharges, and outside appointments.
• Audit medical records as assigned.
• Maintain medical records through accurate filing, chart organization, chart thinning, and document retention procedures.
• Track and maintain physician visit documentation.
• Request and obtain medical records and supporting documentation as needed.
• Route documentation requiring signatures or further processing to the appropriate parties.
• Review physician order renewals and notify supervisory staff regarding outstanding documentation as appropriate.
• Respond to authorized medical records requests while maintaining confidentiality and compliance with applicable privacy regulations.
• Maintain resident medical records in accordance with federal and state regulations and professional standards.

• Maintain regular attendance and punctuality in accordance with facility policies.
• Attend required training, in-services, and meetings.
• Provide coverage for other nursing units as assigned during vacations, illnesses, or other absences.
• Maintain professional conduct, appearance, and boundaries with residents, families, visitors, and coworkers.
• Support facility goals, policies, and departmental objectives.
• Foster positive working relationships and a collaborative work environment.
• Perform other duties as assigned.

• Ability to sit, stand, walk, bend, and perform office-related duties for extended periods.
• Ability to lift, carry, push, or pull up to 30 pounds occasionally.
• Frequent use of computers, telephones, and office equipment.
• Potential exposure to communicable diseases and healthcare-related workplace hazards.
• Must maintain the physical and emotional ability to perform essential job functions safely and effectively.

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