Healthcare Administrative Assistant

Ellie Mental HealthGreat Neck, New York

$25+ / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Hybrid remote

Compensation

$25+/hour

Job Description

Benefits:

Company Laptop
401(k)
401(k) matching

As a Healthcare Administrative Assistant at Ellie Mental Health, you'll be responsible for supporting the practice by overseeing clinical performance and operations, assisting the management team in reviewing strategic KPIs, and helping therapists maintain timely, high-quality communication with clients. This position supports the Clinic Director and clinical staff, assists with staffing needs, and provides administrative and resource support. The ideal candidate will bring a proactive, can-do attitude and a solid foundation of administrative experience, with the opportunity to deepen their operational and leadership support skills while working alongside practice leaders. You’ll share our vision for improving and expanding access to quality mental care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance and determination.

Key Responsibilities:

Serve as the first point of contact for clients—welcoming them warmly in person, over the phone, or via email
Schedule and confirm client appointments, coordinate calendars for clinicians
Manage and maintain electronic medical records (EMR), including scanning, uploading, and organizing documents
Verify insurance, process intake paperwork, and ensure all necessary forms are completed accurately and on time
Monitor and manage the flow of communication between clients, clinicians, and external providers
Support various projects such as clinician onboarding or client outreach
Prepare and review payroll reports
Maintain confidentiality and compliance with HIPAA regulations
Perform general office tasks: scanning, filing, mailing, organizing supplies, and other administrative functions
Troubleshoot and support issues within the electronic health record (EHR) system, the payroll system, and the Microsoft Office suite
Support clinic in positive culture building (celebrations, anniversaries, community drives, etc.)
Identifying and reporting on business Key Performance Indicators (KPIs)
Flexibility to take on additional duties as assigned
Creating professional social media posts with tools like Canva a plus but not required

What We're Looking For:

Empathy & Kindness: You understand the sensitivity required in mental health care settings and treat all individuals with respect and compassion
Strong Admin Skills: Prior experience in administrative or healthcare support roles
Tech-Savvy: Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams), and able to learn EMR systems quickly
Multi-Tasking Ability: Able to manage multiple priorities and tasks in a high-paced and changing environment
Detail-Oriented: Reliable with paperwork and patient records, with strong proofreading and data entry skills
People-Oriented: Friendly, approachable, and collaborative in a team environment
Strong Communication Skills: Excellent reading and writing ability, with clarity and professionalism
Critical Thinking: Able to troubleshoot problems independently and bring creative solutions when needed
Excellent time management skills with a proven ability to meet deadlines

Qualifications:

2+ years of experience in a medical, mental health, or healthcare administrative role
Familiarity with mental health or psychology settings is a plus
High school diploma or equivalent required; college degree preferred
Comfortable navigating confidential information and working in a HIPAA-compliant environment
Ability to work both remotely and in person, as needed, in Manhasset/Great Neck and at a soon-to-open location in Garden City.

Why Join Us:

A supportive, mission-driven team
Opportunities for growth and skill development
Competitive pay in line with industry standards
Work that truly makes a difference in people’s lives
A respectful work culture

Optional Submission:

You may also submit a 300–500 word example of a time you identified an opportunity for improvement and used strategic or abstract thinking to create value. Describe what you noticed, why change was needed, and the steps you took.

Compensation: $25.00 per hour

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Don’t meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…)If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

Employee Experience

We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”

Feelingblah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we’re just people helping people. Wanna join the herd?

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FAQs About Healthcare Administrative Assistant Jobs at Ellie Mental Health

What is the work location for this position at Ellie Mental Health?

This job at Ellie Mental Health is located in Great Neck, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Ellie Mental Health?

Candidates can expect a pay range of $25 (per hour).

What employment applies to this position at Ellie Mental Health?

Ellie Mental Health lists this role as a Full-time position.

What experience level is required for this role at Ellie Mental Health?

Ellie Mental Health is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Ellie Mental Health?

You can apply for this role at Ellie Mental Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.