Healthcare Business Analyst - Member Experience
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Overview
Remote
On-site
Compensation
$40-$46/hour
Job Description
A client of Innova Solutions is immediately hiring for a Healthcare Business AnalystPosition type: Full time – Contract to hireDuration: 6-month contractLocation: Philadelphia, PA 19103 (Hybrid)As aHealthcare Business Analyst, you will:
- Gather, document, and analyze business requirements from stakeholders and subject matter experts.
- Assist in identifying root causes of business and operational issues and recommend practical solutions.
- Support requirements definition, business process mapping, use case development, and workflow documentation.
- Research and evaluate business problems and assess their relationship to existing technology solutions.
- Partner with business and technical teams to translate business needs into functional requirements.
- Create presentations, reports, dashboards, meeting materials, and executive summaries.
- Participate in project planning, requirements gathering sessions, workshops, and stakeholder meetings.
- Support testing activities including test case review, defect validation, and business acceptance testing.
- Analyze customer feedback, service trends, operational metrics, and business performance data.
- Assist in developing business cases, cost-benefit analyses, project proposals, and recommendations.
- Present findings, recommendations, and project updates to stakeholders and leadership teams.
- Contribute to continuous improvement initiatives focused on customer experience, digital engagement, and operational efficiency.
- Develop understanding of healthcare operations, member experience journeys, customer service processes, and regulatory considerations.
- Works under general supervision while developing knowledge of healthcare business processes, customer service operations, digital engagement platforms, and technology solutions that support member and provider experiences.
- Experience supporting any fields but desirable includes healthcare, insurance, customer service, digital experience, or customer-facing applications.
- Experience working with reporting, dashboards, KPI analysis, or operational metrics.
- Experience with Power BI, Tableau, SQL, Databricks, or data visualization tools.
- Experience working with customer feedback, call center analytics, web analytics, or operational reporting.
- Familiarity with Agile methodologies and Scrum practices.
- Experience in content creation, social media, digital communications, or marketing-related activities.
- Experience in digital arts, visual design, multimedia production, or theatrical/public speaking activities. Demonstrated ability to communicate complex concepts in a clear and engaging manner.
- Strong presentation and storytelling skills with the confidence to present to large audiences.
referrals@innovasolutions.com
Gandam Meghana218-325-3819Gandam.Meghana@innovasolutions.comPAY RANGE AND BENEFITS:Pay Range*: $40 - $46 per hour*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.Recent Recognitions: Named One of America’s Best Employers for New Grads by Forbes (2024)Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)AWS Advanced Tier Services Partner with 100+ certificationsWebsite: https://www.innovasolutions.com/Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us athr@innovasolutions.com
or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.By applying for this job, I agree to receive calls and emails (including automated or AI-generated calls or emails) from Innova Solutions, Inc. and its identified recruiting partners regarding this job and future recruiting and job-placement opportunities. I understand that my consent is not a condition of employment or services, and that I may revoke my consent at any time by following the Opt Out Instructions. I confirm that I have read and agree to the Terms of Serviceand acknowledge that I have received and reviewed the Privacy Notice.Pandologic. Keywords: Business Analyst, Location: Bethlehem, PA - 18018Automate your job search with Sonara.
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FAQs About Healthcare Business Analyst - Member Experience Jobs at Innova
What is the work location for this position at Innova?
This job at Innova is located in Bethlehem, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Innova?
Candidates can expect a pay range of $40–$46 per hour for this role.
What employment applies to this position at Innova?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Innova?
You can apply for this role at Innova either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.