Healthcare Coordination Specialist I - Major Jenkins

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The successful Healthcare Coordination Specialist will work with Resident case plans and goals and provide on-going assessment and support. You will assist the residents in using community resources to meet individual needs, and link residents with healthcare and care coordination services.

Major Jenkins is an affordable housing community that provides supportive services for low-income individuals.

We encourage candidates with lived experience to apply. This is an on-site position.

Pay: $20-22.46/hour, dependent on experience.

Benefits

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Maintain detailed knowledge of the health care system, key service providers and health care delivery system developments as related to the health needs of residents.
• Collaborate with Resident Service Coordinators (RSC) to identify residents most in need of care coordination and self-management assistance and determine what staff member is most appropriate to provide this assistance.
• Accurately identify/assess resident assets and needs in order to connect them effectively to resources and help them set personal goals; while recognizing their knowledge and experience.
• Develop partnerships with the primary care clinics, medical providers, hospital discharge planning team, care coordinators, health plans and other health service providers who work with the largest numbers of residents at high risk of health problems and elevated health care utilization.
• Implement procedures for consented exchange of information to facilitate collaborative care coordination and effective health self-management by residents.
• Work one-on-one with selected high-risk residents to increase their engagement with health care, care coordination and wellness services.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Two-years work experience in a position that involved coordination among frequent interaction with patience/clients, health care providers, care coordinators, health plans, and other service systems critical to health.

Preferred Qualifications

• Bachelor's Degree in Healthcare Management, Public Health, or related field.

Knowledge and Skills

• Demonstrated strong understanding of how to work effectively with people with chronic disease, mental illness, disability, substance abuse and other health problems.
• Demonstrated and detailed knowledge of the health care system, key service providers and health care delivery system developments related to the health needs of residents.
• Communicate effectively both verbally and written to a diverse group of residents, staff, and external contacts while maintaining compliance with privacy laws.