Healthcare Coordinator

Porter CaresPompano Beach, Florida

$16 - $18 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Compensation

$16-$18/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Porter is hiring for its growing team, join as a Check-in Specialist (healthcare coordinator)!

Who We ArePorter is a Healthcare IT and Service Platform Startup combining the power of analytics with the power of are. Our dedicated team is committed to bringing transparency to healthcare driven by robust AI analytics, helping our members navigate the healthcare delivery system, securing the right support for each member’s specific needs, and directing Porter’s team of expert clinicians. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.

What You'll DoWe’re seeking dedicated, detail-oriented Check-in Specialist to join our care team. In this role, you will be responsible for managing and executing the day-of appointment check-in process for our providers and Practice Coordinators.

Key Responsibilities:

Make approximately 20-40 check-in calls daily to members to confirm readiness and availability for scheduled appointments.
Directly communicate with providers using Athena chat during the day-of appointment workflow—this includes sharing no-shows, cancellations, and real-time updates.
Coordinate with Practice Coordinators to ensure visibility of appointment status and provider requests (e.g., encounter deletions or schedule adjustments).
Monitor and respond to day-of appointment issues such as no-shows, cancellations, and member concerns.
Responsible for insurance verification updates or add-on member appointments.
Work collaboratively across tools like Athena and Salesforce (experience in either is a plus).

What You'll NeedQualifications:

Customer Service experience in healthcare industry
Comfortable using chat-based tools for internal team communication
Strong attention to detail and ability to manage a dynamic workflow
Experience with Athena or Salesforce is a plus, but not required
Comfortable working in a remote, fast-paced environment with clear communication protocols

$16 - $18 an hour

What We Offer

Competitive Wage
Insurance Benefits: Medical, dental, and vision benefits within 30 days of hire
Paid Time Off and Holidays
A fun team and special culture

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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FAQs About Healthcare Coordinator Jobs at Porter Cares

What is the work location for this position at Porter Cares?

This job at Porter Cares is located in Pompano Beach, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Porter Cares?

Candidates can expect a pay range of $16–$18 per hour for this role.

What employment applies to this position at Porter Cares?

Porter Cares lists this role as a Full-time position.

What experience level is required for this role at Porter Cares?

Porter Cares is looking for a candidate with "Senior-level" experience level.

Does Porter Cares allow remote work for this role?

Yes, this position at Porter Cares supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Porter Cares for this role?

Porter Cares offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Porter Cares?

You can apply for this role at Porter Cares either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.