Healthcare Coordinator/Scheduler

About Lyric National

At Lyric National Inc., we're rewriting the script for long-term care. Born from a unique coalition of insurance experts, medical service providers, and facility owners, we provide skilled nursing and long-term care facilities with a single-source concierge platform for in-facility healthcare services.

By streamlining service delivery, we provide residents with access to robust medical options that enhance their quality of care. We are committed to improving healthcare access and financial sustainability, serving as dedicated partners in building the future of senior care.

Job Overview

We are looking for a detail-oriented Healthcare Coordinator to join our call center, "The Pit," as the primary point of contact for residents, families, and healthcare providers. In this role, you will act as a vital liaison, ensuring onsite physician visits and ancillary services are executed with precision while minimizing disruptions to facility operations. We are looking for a proactive problem-solver who can navigate complex care needs with empathy and high-level organizational skills.

Core Responsibilities:

• Dynamic Scheduling: Create ad-hoc appointments for residents and provide real-time updates on medical orders and Provider arrival times to keep all stakeholders informed
• Resident Preparation: Ensure facilities maintain real-time visibility into daily provider schedules and upcoming resident appointment
• Documentation & Compliancy: Accurately document appointment schedules, updates and communications in the facility's EHR and scheduling system inclusive of scheduling activities to meet regulatory timelines (i.e., 30-day, 60-day, and 90-day follow-up requirements for long-term care)

Job Description:

Key Responsibilities:

• Provider & Facility Coordination: Serve as the primary point of contact for onsite providers (podiatry, dentistry, etc.) and communicate "provider census" lists to facility leadership
• Documentation & Compliance: Accurately document schedules in the facility's EHR system, ensuring all activities meet regulatory timelines (30/60/90-day requirements) and HIPAA standards
• Daily Workflow Management: Monitor and resolve scheduling conflicts that may impact nursing workflows, resident routines, or provider rounds.
• Internal Collaboration: Partner with the Facility staff, social services and Medical Records to support admission scheduling for new residents and coordinate specialty, telehealth, or preventive care clinics

Job Requirements:

• Education: High school diploma or equivalent
• Experience: 3+ years of experience in Scheduling and Coordinating Healthcare appointments within a care facility (i.e., Skilled Nursing Facility (SNF), Long-Term Care...etc.)
• Operational Expertise: Strong understanding of long-term care and provider workflows and the ability to manage multiple provider priorities simultaneously
• Technical Skills: Familiarity with Electronic Health Records (EHR) and Microsoft Office Suite
• Professional Mindset: Excellent communication skills with the ability to interact professionally with clinicians, residents, and families
• On-Site Requirement: Ability to work on-site 5 days a week in the Lincolnwood, IL office (9:00 AM – 5:00 PM) with occasional local travel as needed (i.e. off-site training)

Preferred Qualifications:

• Education: Associate or Bachelor's degree
• Experience: Previous Healthcare administrative, finance, or operations experience within care facilities (i.e., Skilled Nursing Facilities (SNF), Hospice Care, Physical Therapy, Home Help or Hospitals)
• Specialized Knowledge: Understanding of CMS regulations, medical terminology, HIPAA, and interdisciplinary care planning
• Industry Experience: Specific Experience within Skilled Nursing Facilities (SNF) or senior care environments, HIPAA compliance, and the Illinois MEDI system

Benefits:

• Health Insurance
• Dental & Vision Coverage
• Paid Time Off (PTO)
• 401(k) Retirement Plan