Healthcare Customer Service Advocate
Daniels HealthShakopee, MN
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully on site position at our plant in Shakopee, MN.
Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health
About Daniels Health
We’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.
What you will do
- Serve as the primary point of contact for hospitals and healthcare facilities, providing exceptional customer support via phone and email.
- Manage customer inquiries, requests, and service-related concerns, utilizing Salesforce to investigate, track, and resolve issues promptly.
- Support critical administrative and customer service functions, including preparing and closing manifests, creating route books, scheduling third-party incinerator services, and maintaining regulatory compliance.
- Coordinate closely with transportation, production, and operations teams to ensure timely service delivery and customer satisfaction.
- Create, maintain, and distribute manifests, tracking documentation, reports, and operational records with a high degree of accuracy.
- Assist with daily routing activities, inventory coordination, and logistics planning to support efficient operations.Collaborate cross-functionally with internal departments to process account updates, support customer changes, and generate operational reports.
- Analyze customer, service, and operational data to identify trends, improve efficiencies, and support informed decision-making.
- Proactively identify opportunities to enhance processes, improve service delivery, and elevate the overall customer experience.
- Ensure adherence to company policies, industry regulations, and healthcare compliance requirements in all aspects of the role.
Must have qualifications
- 2+ years of customer service or administrative experience
- Proficiency in Microsoft Office; Salesforce experience is a plus
- Comfortable working with data to support decisions and process improvements
- Must be able to reliably commute to Shakopee, MN
- Highly organized, adaptable, and able to manage multiple priorities
- Willingness to work flexible hours, including weekends or holidays as needed
Nice to have qualificiations
- Experience in healthcare, logistics, or service-based industries
- Proven track record of improving processes or customer satisfaction
- Familiarity with inventory or routing systems
Why work for us
- Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
- Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
- 401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
- Permanent Position – Full-time, 40 hours per week with long-term career potential
- Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
- Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization
If you're looking for a stable, mission-driven role where your leadership makes a real impact, we’d love to hear from you. At Daniels Health, you’ll be part of a team that values safety, innovation, and people. Apply today and take the next step in your career with a company that’s transforming healthcare waste management for good.
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FAQs About Healthcare Customer Service Advocate Jobs at Daniels Health
What is the work location for this position at Daniels Health?
This job at Daniels Health is located in Shakopee, MN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Daniels Health?
Employer has not shared pay details for this role.
What employment applies to this position at Daniels Health?
Daniels Health lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Daniels Health?
Daniels Health is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Daniels Health for this role?
Daniels Health offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Daniels Health?
You can apply for this role at Daniels Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.