Healthcare Customer Service Manager

Core Linen ServicesWinston-Salem, NC

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Overview

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Job Description

Job Summary: Working as a Laundry Strategic Account Manager, you are responsible for being a resource, educator, trainer, and problem solver between each client/customer and Core Linen Services (CLS) management team to ensure that all aspects of the linen program are consistently achieved. Key Responsibilities:Provides customer relationship integration at multiple levels to include issues related to quality, customer service, product utilization, billing and collection monitoring, analytics & information systems between Core Linen Services (CLS) and the customer’s facilitiesResponsible for inventory management, linen par levels, and implementing Core’s Linen Cost Management systems and proceduresAddresses customer issues promptly with immediate follow upSets up and coordinates Linen CommitteePerforms and manages internal distribution analysis; LOIS utilization (Linen Opportunity & Impact Study) Conducts par level analysis and adjusts as necessaryPerforms product line evaluations utilizing linen specification expertiseResponsible for linen security opportunities and physical inventory coordination Infection control knowledgeHealthcare Laundry Accreditation Council knowledge and training Implement laundry specific Quality Assurance (QA) program between the laundry provider and customer in coordination with HCAHPS scores at hospitalsCoordinates with Infection Control Practitioners from each hospital system to ensure that Core Linen Services (CLS) is in compliance with the accounts Hospital's Infection Control Plan and surpasses any applicable State regulationsImplement the Core Linen Services (CLS) Linen Cost Management program of utilization & inventory managementPreferred Requirements:Excellent verbal and written communications skillsAbility to make presentations to groups of varying sizesPossess a motor vehicle driving record acceptable to Core Linen Services (CLS) Policies & ProceduresAbility to travel with overnight stays up to an estimated 20% of the timeMinimum of two years college education or previous account management experience.

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FAQs About Healthcare Customer Service Manager Jobs at Core Linen Services

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This job at Core Linen Services is located in Winston-Salem, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Core Linen Services?

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