Healthcare Customer Success Specialist (Contract Opportunity)
PhaxisNew York, NY
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Overview
Remote
On-site
Job Description
Customer Success Specialist 15 OpeningsFinancial District NYC Monday –Friday | 9: 00 AM –5: 00 PMHybrid Schedule Pay Rate: $23-$24/hrSend resumes to: mfesinstine@phaxis.ComSeeking Customer Success Specialists to serve as the first point of contact for customer service and member retention support. This role is responsible for assisting members with renewals, enrollment activities, provider selection, and resolving customer concerns while delivering an excellent member experience.Responsibilities include:
- Assisting Medicaid, Medicare, MLTC, CHP, and EP members with recertification and renewals
- Supporting enrollment activities and member retention efforts
- Providing inbound and outbound customer service support
- Assisting with PCP selection and locating in-network providers/vendors
- Resolving member complaints and identifying process improvements
- Meeting daily outreach and retention goals
- Maintaining confidentiality and HIPAA compliance at all times
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FAQs About Healthcare Customer Success Specialist (Contract Opportunity) Jobs at Phaxis
What is the work location for this position at Phaxis?
This job at Phaxis is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Phaxis?
Candidates can expect a pay range of $22.
What employment applies to this position at Phaxis?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Phaxis?
You can apply for this role at Phaxis either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.