Healthcare IT Account Manager I

DAS HealthTampa, FL

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Benefits

Health Insurance

Job Description

Healthcare IT Account Manager IRemote | Full-Time | ExemptAbout DAS HealthDAS Health is a healthcare-focused Managed Services Provider and strategic technology partner. We support medical practices, senior living organizations, and healthcare systems across the country with IT, cybersecurity, cloud, and business solutions that improve patient care, ensure compliance, and streamline operations.At DAS Health, we believe strong client relationships are just as critical as strong technology — and our Account Management team plays a key role in delivering on that promise.Position OverviewThe Account Manager I is responsible for managing and supporting a portfolio of healthcare clients, serving as their primary point of contact and trusted partner. This role focuses on delivering exceptional client experiences, understanding evolving business and technology needs, and identifying opportunities to expand services while driving long-term client retention and satisfaction.This position is ideal for a relationship-driven account manager who thrives in a fast-paced environment, enjoys problem-solving, and is comfortable working closely with internal technical teams to deliver value to clients.Key Responsibilities

Serve as the primary point of contact for assigned healthcare client accounts, building strong, trusted relationships
Deliver exceptional customer service through proactive communication, responsiveness, and follow-through
Develop a deep understanding of client goals, challenges, and operational needs to align appropriate IT solutions
Identify and pursue upsell and cross-sell opportunities within existing accounts to support revenue growth
Partner with internal subject matter experts and cross-functional teams to develop and execute tailored client strategies
Address and resolve client concerns efficiently, coordinating internal resources to exceed expectations
Participate in ongoing account reviews and evaluations to improve service delivery and drive long-term retention
Maintain professionalism and composure in high-pressure or escalated situations
Perform other duties as assigned

Requirements

Bachelor’s degree in a related field required
Minimum of 3 years of experience in account management, client success, or customer success
Proven success in client retention, upselling, and cross-selling within existing accounts
Healthcare industry experience preferred; backgrounds in managed IT, cybersecurity, or cloud hosting strongly encouraged
Excellent written and verbal communication skills with the ability to build trust across all client levels
High emotional intelligence with strong interpersonal and relationship-building abilities
Strong problem-solving and analytical skills
Self-starter with initiative, accountability, and follow-through
Highly organized, detail-oriented, and able to manage multiple priorities
Ability to adapt quickly to new technologies and educate end users
Familiarity with ConnectWise or similar platforms is a plus
Understanding of and adherence to HIPAA standards when handling PHI and e‑PHI
Willingness to travel overnight up to 20%, participate in after-hours on-call rotation, and work overtime as needed

Why Join DAS Health?

Opportunity to support healthcare organizations making a real impact on patient care
Collaborative, team-oriented environment with strong internal partnerships
Exposure to a wide range of healthcare IT, cybersecurity, and cloud solutions
Career growth opportunities within Account Management and beyond
Competitive compensation and comprehensive benefits package

Evergreen Posting NoticeThis is an evergreen position, and we are continuously reviewing candidates as business needs evolve. While not all applicants may be contacted immediately, we encourage qualified candidates to apply for future opportunities.DAS Health is an Equal Opportunity EmployerDAS Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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FAQs About Healthcare IT Account Manager I Jobs at DAS Health

What is the work location for this position at DAS Health?

This job at DAS Health is located in Tampa, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at DAS Health?

Employer has not shared pay details for this role.

What employment applies to this position at DAS Health?

DAS Health lists this role as a Full-time position.

What experience level is required for this role at DAS Health?

DAS Health is looking for a candidate with "Senior-level" experience level.

Does DAS Health allow remote work for this role?

Yes, this position at DAS Health supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by DAS Health for this role?

DAS Health offers Health Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at DAS Health?

You can apply for this role at DAS Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.