Healthcare Resource Specialist I

Position Purpose:

• In accordance with the Mission and Guiding Behaviors; The Healthcare Resource Specialist I ensures a positive patient experience while working in a centralized call center for a multi-location medical practice to schedule appointments and collect appropriate demographic, insurance, and financial information in a timely, courteous, and professional manner

• Specialty: Medical Group

• Location: Remote

• Hours of office: Monday – Friday: 8:30a - 5:00pm

What You Will Do:

• Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see. For example: demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service.
• Meets population specific and all other competencies according to department requirements.
• Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence, or adverse outcome to associates and patients.
• Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system.
• Answer incoming calls in a courteous, confidential, compassionate and professional manner, using scripting to enforce consistent patient education and staff knowledge and redirecting phone calls to other sites as needed. 
• Properly schedule patient appointments and inform patients of any necessary instructions, directions, phone numbers, addresses, and fax numbers. 
• Call patients to reschedule and cancel appointments as needed. 
• Follow specific workflows for various appointment types and providers. 
• Obtain and enter new patient demographics into computer system. 
• Verify patient’s insurance eligibility and update patient information at the time of appointment scheduling. 
• Willingness to learn new tasks, be cross-trained within the office, and be flexible with work load to help office flow, assisting co-workers as needed. 

Minimum Qualifications:

• Education: High School diploma or equivalent required.
• Experience: Two years of experience in a similar position in a medical office combined with 1+ years customer service experience preferred.
• Strong Ability to multi-task while also maintaining professional demeanor under minimal supervision.
• Private workspace and proper internet speed
• Strong computer skills required. Prior Epic experience a plus.
• Excellent verbal and written communication skills.
• Requires critical thinking skills, analytical skills
• Dependable, punctual and an excellent work ethic.
• Exceptional customer service preferred.
• Must be able to work as a member of a team.

Position Highlights and Benefits:

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.

• Retirement savings account with employer match starting on day one.

• Generous paid time off programs.

• Employee recognition programs.

• Tuition/professional development reimbursement starting on day one.

• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.

• Relocation assistance (geographic and position restrictions apply).

• Employee Referral Rewards program.

• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!

• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!