Healthcare Support Specialist

About the Role:

This position works closely with Relationship Managers to attain team and department goals. They provide exceptional customer service along with operational soundness and are active in generating revenue for the department.

• Maintain high-quality customer service while providing full retail bank services for Private/Healthcare clients, including wires, new accounts, CRE loans, consumer loans, commercial loans, and account maintenance
• Regularly provide proactive solutions and problem resolution for clients and peers
• Cross-sell and refer all relevant bank and investment needs to Relationship Managers to assist clients in reaching their financial objectives
• Update and maintain CRM software in an accurate and timely manner
• Provide dedicated support to Healthcare Relationship Managers for inquiries and/or research needed to enhance, develop, and maintain customer relationships
• May work directly with clients to set up appointments with Relationship Managers and request financials as needed
• Ensure process is followed to minimize fraud.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become "Business Bank of Choice"
• May perform other duties as assigned.

About You:

• High school diploma or equivalent (preferred)
• 2 years - of experience as a Personal Banker or Commercial Assistant, or other relevant work experience (Required)
• High level of accountability and responsibility for achieving both personal and Bank goals
• Ability to effectively multi-task
• Knowledge of and ability to service deposit products, online banking, credit and debit cards, consumer lending products, and merchant services
• Ability to present oneself in a professional manner
• Excellent communication, interpersonal, and client service skills
• Ability to work both independently and within a team in a constantly changing business environment
• Self-starter who is willing to accept additional responsibilities as the opportunities arise
• Proficient with Microsoft Office and any banking software used in the department
• Customer-focused service and sales skills
• May have understanding of consumer and commercial lending
• Overall knowledge of bank operations
• Building knowledge, skills, and experience in all functions required as a Healthcare Support Specialist

The pay range for this role is $25.00 to $33.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

1301 A Street Tacoma WA 98402

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.