Healthcare Support Specialist, Remote

SalvoHealthAustin, TX

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Benefits

Health Insurance

Job Description

Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a “whole patient” care team and have seven day a week access to app-based care, using Remote Patient Monitoring (“RPM”) to bill under the patient’s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient’s existing local doctor.

Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.

Salvo Health is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.

*Must be based in the USA

Salvo Health is seeking a dedicated Support Specialist to provide exceptional assistance to patients throughout their Salvo care journey. Support Agents play a critical role in ensuring patients feel informed, supported, and confident as they navigate onboarding, billing, remote monitoring, and ongoing communication with our care team. You will help patients understand their benefits, resolve issues with clarity and empathy, and maintain the high standard of service that defines the Salvo experience.

As a Support Agent, you will be the steady, reliable point of contact for patients and internal teams, ensuring questions are answered promptly, concerns are addressed thoroughly, and every interaction reflects Salvo’s commitment to accessible, compassionate care. This is a fully remote position and requires strong adherence to HIPAA guidelines, privacy rules, and consistent documentation practices.

Salvo believes that the most inclusive and equitable culture makes for a stronger organization, so we welcome diverse candidates for this essential role.

Responsibilities:

Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism.
Break down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patient‑friendly explanations.
Maintain a consistent tone that reflects Salvo’s values: supportive, empowering, and solution‑oriented.
Follow up proactively until each issue is fully resolved — no loose ends.
Document all interactions clearly and accurately so the next agent or clinician can pick up without confusion.
Follow established workflows for benefit checks, escalations, and provider‑office boundaries.
Ensure all information given to patients is consistent with Salvo policies and updated processes.
Troubleshoot patient issues related to the app, onboarding, or device setup before escalating.
Identify recurring issues and flag them to leadership with context and examples.
Adapt quickly to new tools, workflows, and process updates.
Monitor Slack for team tags and respond promptly when not on calls.
Partner with Engagement to ensure smooth handoffs and aligned messaging.
Support teammates by sharing knowledge, answering questions, and maintaining a positive, accountable culture.
Show up on time, prepared, and camera‑ready for meetings and trainings.
Take ownership of your queue, your follow‑ups, and your accuracy.
Ask questions when unsure and seek clarity rather than guessing.

Experience Requirements:

3+ years of experience in healthcare billing, health insurance support, or a related patient‑facing support role
3+ years of experience breaking down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patient‑friendly explanations
Strong technical proficiency with the ability to navigate multiple systems, tools, and platforms simultaneously
Experience conducting patient or customer conversations while documenting and troubleshooting in real time
Deep familiarity with insurance terminology, benefits, claims, CPT codes, and coverage workflows
Ability to sit at a workstation for extended periods using a computer and headset to support patients
Excellent interpersonal, verbal, and written communication skills with the ability to simplify complex information
Proven experience handling confidential and sensitive patient data in compliance with HIPAA
Ability to thrive in a fast‑paced, high‑growth environment with evolving processes and expectations
Strong attention to detail and accuracy in documentation, follow‑ups, and patient communication
Goal‑oriented with a focus on delivering high‑quality support and meeting performance expectations
Remote work experience preferred
Bilingual a plus (English/Spanish)
Must have a hard‑wired, high‑speed internet connection

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FAQs About Healthcare Support Specialist, Remote Jobs at SalvoHealth

What is the work location for this position at SalvoHealth?

This job at SalvoHealth is located in Austin, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at SalvoHealth?

Employer has not shared pay details for this role.

What employment applies to this position at SalvoHealth?

SalvoHealth lists this role as a Full-time position.

What experience level is required for this role at SalvoHealth?

SalvoHealth is looking for a candidate with "Senior-level" experience level.

Does SalvoHealth allow remote work for this role?

Yes, this position at SalvoHealth supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by SalvoHealth for this role?

SalvoHealth offers Health Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at SalvoHealth?

You can apply for this role at SalvoHealth either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.