Healthcare Training & Onboarding Specialist

About Vitra Health

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs— supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.

To help share our mission and expand our community impact, Vitra Health is seeking a Healthcare Training & Onboarding Specialist who is passionate about community engagement and helping people access the care and resources they deserve.

Job Overview:The Training and Onboarding Specialist supports the organization's mission by ensuring all employees are effectively onboarded, trained, and continuously developed to provide high-quality, person-centered care. This role manages the learning management system (LMS), designs and implements training and development programs, facilitates new hire onboarding and orientation in collaboration with the Clinical leadership team, and ensures compliance with all regulatory and licensing requirements.

Essential Functions:

• Serve as the key organizer for field staff onboarding and orientation and ongoing training

• Facilitate new employee orientation sessions and ensure completion of all required documentation and training in compliance with company, state, and federal standards.
• Develop and maintain initial and ongoing training ensuring proper documentation of all training activities.
• Collaborate with hiring managers throughout the first 90 days of employment to promote clarity, engagement, and retention for new hires.
• Collaborate with IT/Recruitment to facilitate set up of equipment for new hires.
• Act as the main point of contact for new employees during their onboarding period to provide guidance, answer questions, and foster positive early employee experience.
• Assess training and development needs through surveys, interviews, focus groups, and collaboration with supervisors and leadership.
• Design, develop, and deliver engaging in-person and e-learning training programs to enhance employee knowledge, skills, and compliance.
• Leads training for Vitra's electronic Health Record platform
• Coordinate mandatory and ongoing training programs in compliance with MH, DHS, healthcare, and licensing standards (e.g., NCQA, HIPPA, OSHA, medication administration, and person-centered care).
• Develop and maintain training manuals, guides, and multimedia course materials.
• Manage and update the Learning Management System (LMS) to track participation, certification renewals, and compliance on a variety of LMS platforms.
• Partner with subject matter experts and external instructors to facilitate specialized training sessions and to manage the life cycle of the company's management and training plan.
• Maintain accurate, auditable records of training and onboarding activities to ensure readiness for inspections and compliance reviews.
• Review and update training policies and procedures to align with current regulations and organizational goals.
• Prepare reports and metrics on training completion, onboarding outcomes, and compliance trends.
• Prepare and manage training budgets and related expense reports.
• Stay current on best practices in adult learning, training technologies, and healthcare compliance education.
• Foster culture of customer service and commitment to quality care.
• Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.
• Show genuine interest and compassion for the communities we serve.
• Other duties as assigned.

Education, Experience and Licensure Requirements:

• Bachelor's degree in training and development, Education, or a related field preferred - or equivalent experience).
• RN or LPN preferred
• Technical skills including proficiency in EHRs and learning systems
• Minimum of 2 years of experience in HR, employee training, or learning and development, preferably in a healthcare or human services setting.
• Experience coordinating compliance-based or state-regulated training preferred.

Physical and Environmental Demands:

• Works in a clean, well-lit environment with fluctuating temperatures in close proximity to others.
• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.
• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to navigate stairs; requires visual acuity and manual dexterity to operate equipment.

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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