Help Desk- First, Second and Third Shift

Wachter, Inc. Lowell, AR

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is accepting applications for a Helpdesk Mid- day shift 2:00-11:00PM. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Duties and Responsibilities:

Works in close coordination with project managers and field technicians on customer-facing projects.
Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
Ability to follow project documentation to ensure proper execution of project support requirements.
Provide service and troubleshooting support to field techs via phone, chats, and emails.
Implement, change, and create processes for different project needs when they arise.
Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
Ability to execute and or create programs and scripts.
Remotely configure/verify port configurations and network settings.
Assist with any other technical needs that we can meet for the teams as they arise.
Adhere to all required project safety requirements.
Excellent written and verbal communication skills.
Exceptional problem-solving skills.
Strong attention to detail, organizational, and follow-up skills.
Efficiently read and decipher manufacturer instructions.
Experience with Network switch programming.
IP camera programming experience.
Perform any other duties not specifically stated herein, but which your supervisor may assign.
Operational knowledge of Virtual Desktop Infrastructure (VDI)
Operational knowledge of switch configuration and programming.
Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

Benefits: Company Paid!

Medical, Dental, Prescription & Vision Benefits
Life, AD&D, and LTD insurance
Paid Vacation and Holidays
Company-Matched 401K and IRA Retirement Savings

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FAQs About Help Desk- First, Second and Third Shift Jobs at Wachter, Inc.

What is the work location for this position at Wachter, Inc. ?

This job at Wachter, Inc. is located in Lowell, AR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Wachter, Inc. ?

Employer has not shared pay details for this role.

What employment applies to this position at Wachter, Inc. ?

Wachter, Inc. lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Wachter, Inc. ?

Wachter, Inc. is looking for a candidate with "Senior-level" experience level.

Does Wachter, Inc. allow remote work for this role?

Yes, this position at Wachter, Inc. supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Wachter, Inc. for this role?

Wachter, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Wachter, Inc. ?

You can apply for this role at Wachter, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.