Help Desk Analyst
LancesoftMiddletown, CT
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Overview
Remote
On-site
Job Description
Client: State of CT Title: Help Desk Analyst Duration: 07/06/2026 - 07/06/2027 Work Hours: Mon –Fri –8am –5pm EST Location: Middletown, CT Position: Onsite SCOPE OF WORK The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required. POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing. REQUIRED SKILLS AND EXPERIENCE A minimum of one (1) year of prior experience demonstrating the following knowledge and skills: 1. PC Hardware and software installation 2. End user support - face to face and via telephone 3. Excellent customer service skills It’s highly desirable that the candidate also have: 1. Experience with computer system and user administration. 2. Technical familiarity with Microsoft Active Directory. 3. Experience with Windows 10, 11 4. Experience with Office 365 5. Experience with Device Management, Device Imaging, Device Troubleshooting
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FAQs About Help Desk Analyst Jobs at Lancesoft
What is the work location for this position at Lancesoft?
This job at Lancesoft is located in Middletown, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Lancesoft?
Candidates can expect a pay range of $28.57.
What employment applies to this position at Lancesoft?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Lancesoft?
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