Help Desk & IOT Technician

BelovED Community & Empowerment Academy Charter SchoolsJersey City, NJ

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Job Description

Job Summary:

At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk & IOT Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth operation of our educational technology infrastructure. This role offers a unique chance to grow your career in the field of educational technology while contributing to a vibrant and dynamic learning environment.

Key Responsibilities:

Technical Support: Play a crucial role in providing technical assistance to students, teachers, and staff, addressing a wide range of hardware, software, and network connectivity issues.
Hardware Maintenance: Contribute to the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Regularly update accurate device and inventory counts.
Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.
User Training: Actively engage with end-users, providing basic training and guidance on technology usage and best practices.
IOT Management: Efficiently manage the school's IOT systems such as cameras, speakers, access control, and others.
Documentation: Maintain detailed records of support requests, resolutions, and IOT equipment inventory to enable effective tracking and monitoring.
Security Awareness: Collaborate in maintaining the security and integrity of the school's IT systems by adhering to established security policies and procedures.
Infrastructure Maintenance: Proactively identify and diagnose issues with Infrastructure services to minimize disruptions and optimize system performance.

We offer a competitive salary ranging from $49,000 to $52,000, commensurate with experience and qualifications.

Requirements

High school diploma or equivalent (Bachelor's degree in IT or related field preferred).
Strong passion for technology and a desire to learn and grow in the IT field.
Interest in K-12 education
Prior experience using Incident IQ is preferred.
Excellent problem-solving and communication skills to effectively address technical issues and interact with end-users.
Basic knowledge of computer hardware, operating systems, and software applications.
Customer-focused attitude with a commitment to providing exceptional service to students, teachers, and staff.
Ability to work well in a collaborative team environment, contributing to a positive and engaging work culture.
Prior experience in an educational setting is a plus, but not required.

Benefits

Medical
Dental
Pension
Paid Time Off

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FAQs About Help Desk & IOT Technician Jobs at BelovED Community & Empowerment Academy Charter Schools

What is the work location for this position at BelovED Community & Empowerment Academy Charter Schools?

This job at BelovED Community & Empowerment Academy Charter Schools is located in Jersey City, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at BelovED Community & Empowerment Academy Charter Schools?

Employer has not shared pay details for this role.

What employment applies to this position at BelovED Community & Empowerment Academy Charter Schools?

The employer has not provided this information. This may be discussed during the hiring process.

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