Help Desk & Educational Technology (EdTech) Support Specialist

Ravenscroft School seeks a proactive and student-centered Help Desk & EdTech Support Specialist to provide first-level technology support to students, faculty, and staff. This role ensures classroom and administrative technology functions seamlessly, supporting the School’s mission to provide a high-quality, technology-enhanced learning experience.

The ideal candidate demonstrates strong technical skills, excellent communication, and a commitment to exceptional customer service. This individual thrives in a collaborative, fast-paced school environment and is comfortable troubleshooting hardware, software, and instructional technology platforms such as Canvas.

Reports to: Director of Technical Services 

Supervisory Responsibilities: None 

What You'll Do

Help Desk & Technical Support 

• Respond promptly to help desk tickets from students, faculty and staff
• Troubleshoot and resolve hardware, software, and EdTech issues.
• Support instructional platforms and classroom technology, ensuring timely assistance for faculty.
• Escalate complex issues to senior IT staff while maintaining ownership of communication.

Hardware, Software & AV Support

• Install, configure and maintain computers, peripheral devices, and classroom technology
• Maintain equipment inventories and audit assets as needed.
• Provide AV support for classrooms and meeting spaces (projectors, speakers, microphones, etc.).

Collaboration and Professionalism

• Communicate clearly and courteously with students, faculty and staff
• Participate in IT team meetings and professional development initiatives
• Assist in identifying trends and recurring technology issues

A full list of essential functions and additional details will be shared during the interview process.

Qualifications 

• Minimum of 3 years of experience in IT support or educational technology support
• Knowledge of Windows, MacOS, Chrome OS, Google Workspace, Microsoft Office, and common classroom technologies
• Familiarity with LMS platforms (Canvas preferred)
• Strong problem-solving, organizational, and interpersonal skills
• Ability to manage multiple tasks and provide excellent customer service

Preferred

• K-12 or independent school experience
• Knowledge of networking basics and use identify management systems (Active Directory, Google Workspace) 

Work Environment and Physical Demands

This position is based in a school environment, with frequent interaction with students, faculty, and staff. Occasional evening or weekend support may be required, and the role involves active participation in classroom and technology setups. The individual must be able to lift and move technology equipment up to 25 pounds and navigate the campus as needed.