Help Desk / Computer Support Technician 1
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Overview
Schedule
Part-time
Career level
Entry-level
Remote
On-site
Compensation
$19+/hour
Benefits
Career Development
Tuition/Education Assistance
Job Description
The Helpdesk Temp assists in supporting computer applications, provides professional client service, and helps maintain a friendly environment that is conducive to advancing education. They assist in resolving technical problems relating to workstations and the use of networked systems. Typical work includes assisting users with log-on errors, printer malfunctions, setup of computers and peripherals, and escalation of more complex problems. Working with other Support Desk staff they support our staff and faculty, and support the ongoing mission and strategic plan of the client.Responsibilities: This position is supervised by the Service Desk Lead, who reports to the Assistant Director of Learning and Information Technologies. Work assignments are directed by the Service Desk Lead to meet the needs of the Service Desk Team. Work with the Service Desk Lead and Service Desk Specialists in providing high quality customer service. Interact with faculty, staff, and students on the phone, by email, and in person to provide information and resolve technical problems. Assist faculty’s use of classroom instructional technologies. Create, manage and resolve technical issues in a Helpdesk Ticket Tracking System. Learn, deploy, and operate software common to Microsoft Windows and Macintosh operating systems. Provide technical assistance and training to Faculty, Staff, and Students one on one. Following documented procedures and instructions from Support Specialists, configure, deploy, and support cell phones, tablets, laptops, and other mobile devices.REQUIREMENTS: One year of experience involving the use of computerized information systems or equivalent education/experience. Working knowledge of Modern Windows and Macintosh operating systems and common desktop applications such as Word, Excel, Outlook, and PowerPoint. Ability to work responsibly with or without direct supervision to accomplish assigned tasks. Can work with a wide range of individuals and personalities. Good professional written and oral communications skills. Willing to learn new software packages and technologies.DESIRED: Technical support experience in the Higher Education or Medical industry.Skills Requested: Other Details: Schedule- 50%. Monday- 8am-5pm | Tuesday- 8am-5pm | Wednesday- 8am-5pm | Thursday- 8am-5pm | Friday- 8am-5pm | Location- Seattle Campus Estimated Duration of Assignment- 01/29/18 - 04/30/18 Pay: $19 per hour
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FAQs About Help Desk / Computer Support Technician 1 Jobs at Triplenet Technologies
What is the work location for this position at Triplenet Technologies?
This job at Triplenet Technologies is located in Seattle, Washington, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Triplenet Technologies?
Candidates can expect a pay range of $19 (per hour).
What employment applies to this position at Triplenet Technologies?
Triplenet Technologies lists this role as a Part-time position.
What experience level is required for this role at Triplenet Technologies?
Triplenet Technologies is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Triplenet Technologies for this role?
Triplenet Technologies offers following benefits: Career Development and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Triplenet Technologies?
You can apply for this role at Triplenet Technologies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.