Help Desk Engineer
Revolution GroupWesterville, OH
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Job Description
Do you want to work for a fun dynamic company where you can be part of a supportive team environment? Do you want to see the direct results of your work on the growth of the company and the satisfaction of your clients? Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team.
Requirements
- Exemplify Revolution Group’s core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work.
- 1-3 years general technology experience
- Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
- High-energy, self-motivated, well-organized
- Responsible for responding to initial calls and Help Desk tickets from client base.
- Should be a methodical with the ability to analyze, make decisions and solve problems
- While considered an entry-level position the ideal person will have better than average communication skills.
- Being able to verbally communicate and explain technical information to all types of end users is important.
- Patience, resourcefulness and a desire to help others are wanted virtues in this role.
- Bachelor’s degree and/or Technical Certifications preferred. A+, N+ and MCP a plus
- Must demonstrate a strong aptitude for learning.
- Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.
- Must be able to travel to clients in the central Ohio area.
Roles and Responsibilities
- Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
- Daily responsibility working with Revolution Group on reviewing server logs
- Responsible for troubleshooting client facing technical issues.
- Responsible for troubleshooting technical issues with the POS platforms.
- Will be expected to be put into an on-call rotation.
- Reliable transportation required, applicants will be required to drive to client locations at times in the central Ohio area.
Benefits
- Competitive pay structure
- Health insurance benefits available
- Fun, supportive team oriented work environment
Automate your job search with Sonara.
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FAQs About Help Desk Engineer Jobs at Revolution Group
What is the work location for this position at Revolution Group?
This job at Revolution Group is located in Westerville, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Revolution Group?
Employer has not shared pay details for this role.
What employment applies to this position at Revolution Group?
Revolution Group lists this role as a Full-time position.
What experience level is required for this role at Revolution Group?
Revolution Group is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Revolution Group?
You can apply for this role at Revolution Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.