Help Desk Program Manager with Active Secret Clearance - Onsite in El Paso, TX
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Job Description
We are seeking an experienced Program Manager to lead IT Help Desk operations supporting a federal client in a secure, mission-driven environment. This role is responsible for ensuring reliable, responsive IT support for a mixed workforce while maintaining compliance with federal standards.
This is a high-visibility role where strong leadership and consistent service delivery directly impact daily operations.
What You’ll Do:
- Serve as the primary point of contact for contract operations and client stakeholders
- Oversee IT help desk support for a 250+ user environment
- Ensure timely resolution of service tickets across desktop, network, and peripheral systems
- Lead and manage help desk personnel, including a Lead Technician and support staff
- Monitor performance metrics, service levels, and user satisfaction
- Ensure compliance with federal and contract requirements
- Coordinate staffing, scheduling, and continuity of operations
- Oversee support of Windows environments, Microsoft Office, and Adobe products
Required Qualifications:
- Active Secret Clearance
- 5+ years of IT experience
- 3+ years managing help desk or IT support teams/contracts
- Strong understanding of enterprise IT support environments Experience supporting federal clients and regulated environments
Powered by JazzHR
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
