Help Desk Support Specialist

H2 Performance ConsultingWhite Sands, NM

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify.

H2 Performance Consulting (H2) is seeking a Helpdesk Specialist to join our new project supporting the White Sands Missile Range in White Sands, NM. This work will be performed 100% on-client.

The Help Desk Support Specialist responsibilities will include:

Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
Ensures the timely process through which problems are controlled.
Problem recognition, research, isolation, resolution, and follow-up steps.
Supports end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email, and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.

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FAQs About Help Desk Support Specialist Jobs at H2 Performance Consulting

What is the work location for this position at H2 Performance Consulting?

This job at H2 Performance Consulting is located in White Sands, NM, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at H2 Performance Consulting?

Employer has not shared pay details for this role.

What employment applies to this position at H2 Performance Consulting?

H2 Performance Consulting lists this role as a Full-time position.

What experience level is required for this role at H2 Performance Consulting?

H2 Performance Consulting is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at H2 Performance Consulting?

You can apply for this role at H2 Performance Consulting either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.