Help Desk Support Specialist

Sienna Systems CorporationWhite Sands, NM

$58,000 - $58,000 / year

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Overview

Compensation

$58,000-$58,000/year

Job Description

Sienna Systems is seeking a Helpdesk Specialist to join our project supporting the White Sands Missile Range in White Sands, NM. This work will be performed on-site and requires an active DOD Secret clearance.

Summary

This role is responsible for providing technical support to WSMR contractors, military employees, and potentially staff across multiple locations. Working as part of an enterprise application team of approximately 60 members, you will troubleshoot a variety of user issues, manage user accounts, and develop solutions to ongoing technical challenges.

Responsibilities

Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
Ensures the timely process through which problems are controlled.
Problem recognition, research, isolation, resolution, and follow-up steps.
Supports end users on a variety of issues.
Identifies, researches, and resolves technical issues
Responds to telephone calls, email, and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.

Job Requirements

1-5 years of Help Desk and/or IT experience
High School diploma
CompTIA A+ or CompTIA Security+ certification
Secret or Interim Secret DOD security clearance

Additional Information About Position And Company

Salary: up to $58,000 annually, based on experience
Job location: White Sands Missile Range, NM
Company benefits: BlueCross BlueShield medical/dental/vision insurance, 401(k) plan: 4% employer match with immediate vesting, 3 weeks PTO, 11 paid Federal Holidays, Long- and short-term Disability coverage, Company sponsored Life Insurance coverage, Hiring Referral Bonus, Reimbursement for approved technical training/exams

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FAQs About Help Desk Support Specialist Jobs at Sienna Systems Corporation

What is the work location for this position at Sienna Systems Corporation?

This job at Sienna Systems Corporation is located in White Sands, NM, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Sienna Systems Corporation?

Candidates can expect a pay range of $58,000 and $58,000 per year.

What employment applies to this position at Sienna Systems Corporation?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Sienna Systems Corporation?

You can apply for this role at Sienna Systems Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.