Help Desk Technician

MetroSysDenver, CO

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Overview

Schedule

Part-time

Career level

Senior-level

Remote

Hybrid remote

Job Description

Position Overview

MetroSys is seeking a reliable and customer-focused Help Desk Technician to support a Denver-based client with approximately 55 end users. This role will function as an extension of the client’s internal IT team, leveraging the client’s existing help desk infrastructure and ticketing systems to provide day-to-day technical support and device lifecycle management.

The ideal candidate is comfortable working in both Mac and Windows environments, has strong Microsoft 365 and Azure administration experience, and is experienced with ManageEngine ServiceDesk Plus.

Key Responsibilities

Provide Tier 1 and Tier 2 end-user support for approximately 55 users in a hybrid environment.
Utilize the client’s existing ManageEngine ServiceDesk Plus platform to manage and resolve support tickets.
Perform device lifecycle management, including imaging, provisioning, onboarding, and offboarding.
Administer and support Microsoft 365, including email, user management, and password resets.
Support Azure Active Directory user administration and access management.
Manage and support endpoints using Endpoint Manager and Jamf (Mac device management).
Troubleshoot hardware, software, connectivity, and application issues across Mac and Windows devices.
Coordinate with internal stakeholders and escalate issues when necessary.
Maintain clear documentation and ensure timely ticket updates and resolution.

Required Qualifications

3+ years of experience in a Help Desk or Desktop Support role.
Hands-on experience with ManageEngine ServiceDesk Plus.
Strong knowledge of Microsoft 365 administration (Exchange Online, user provisioning, licensing).
Experience administering Azure Active Directory.
Experience with Endpoint Manager (Intune) and Jamf.
Comfortable supporting both Mac and Windows environments.
Strong customer service and communication skills.
Ability to work independently in a hybrid, part-time structure.

Engagement Details

50 hours per month (approximately 12–15 hours per week).
6-month initial term with high likelihood of extension.
Hybrid model: onsite presence as needed in Denver, with remote support capabilities.
Immediate start preferred.

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FAQs About Help Desk Technician Jobs at MetroSys

What is the work location for this position at MetroSys?

This job at MetroSys is located in Denver, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at MetroSys?

Employer has not shared pay details for this role.

What employment applies to this position at MetroSys?

MetroSys lists this role as a Part-time position.

What experience level is required for this role at MetroSys?

MetroSys is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at MetroSys?

You can apply for this role at MetroSys either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.