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Help Desk Technician I - 1023

LightcastMoscow, ID
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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site

Job Description

The Help Desk Technician I at Lightcast is an entry-level IT role focused on providing technical support to employees, ensuring smooth operation of IT systems, and delivering a positive user experience. This position requires strong technical skills, clear communication, and a service-oriented mindset to help users resolve technical issues efficiently.

Major Responsibilities:

  • Provide first-level technical support for hardware and software issues, escalating complex problems as needed

  • Assist employees with IT-related inquiries, troubleshooting, and system usage guidance

  • Perform hardware maintenance and repairs for devices such as laptops, workstations, and printers

  • Install, configure, update, and troubleshoot software applications

  • Maintain accurate documentation of support requests, issues, and resolutions

  • Deliver basic IT training to improve user self-sufficiency

  • Support IT security policies and ensure compliance to protect company systems and data

  • Manage IT inventory, including tracking hardware/software and handling asset management

Education and Experience:

  • Associate degree in Information Technology, Computer Science, or a related field or

  • At least 1 year of experience in a help desk or technical support role

Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.

Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

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FAQs About Help Desk Technician I - 1023 Jobs at Lightcast

What is the work location for this position at Lightcast?
This job at Lightcast is located in Moscow, ID, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Lightcast?
Employer has not shared pay details for this role.
What employment applies to this position at Lightcast?
Lightcast lists this role as a Full-time position.
What experience level is required for this role at Lightcast?
Lightcast is looking for a candidate with "Entry-level" experience level.
What is the process to apply for this position at Lightcast?
You can apply for this role at Lightcast either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.