Help Desk Technician Level 2
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Overview
Job Description
JOB TITLE: IT Support Technician, Early Level 2
HYBRID - MAJORITY REMOTE
Employment Type: Full-Time, W2
Location: New Jersey, United States
Schedule: Monday through Friday, 8 AM to 5 PM ET with a 1-hour lunch.
Compensation: $55,000 - $65,000, based on experience
Travel Requirements: This position is HYBRID, with approximately 80% of work done remotely. There is no in-office work, but client site visits will be necessary approximately 1x/week for troubleshooting. Clients are predominately located in Central and North Jersey.
About the Role
We are hiring on behalf of a growing NJ-based managed service provider that specializes in technology support for small to medium-sized businesses, particularly in the construction industry. They've been doing excellent work for over a decade and are bringing on a dedicated technician so the team can continue to grow and serve their clients well. That's where you come in.
This is a full-time, W-2 hybrid role (80% remote) with occasional on-site client visits, primarily in Morris, Monmouth, and Ocean Counties. Mileage is reimbursed.
What You'll Actually Be Doing
- Handling client support tickets via phone and email
- Managing user onboarding and offboarding
- Assisting with new hardware setup and configuration
- Using downtime to self-develop, learn new tools, and contribute to internal projects
Ticket volume is manageable and the client environments are well-maintained and standardized, so you're set up to succeed from day one.
Who We're Looking For
You're the kind of person who doesn't need to be babysat. You can pick up the phone, handle a client with confidence, figure out a problem, document it properly, and move on to the next thing.
Baseline Experience Required:
- Remote support and ticketing systems
- Based networking concepts (DNS, DCHP, connectivity troubleshooting)
- Windows desktop operating systems and common-end user troubleshooting
- Strong documentation habits and attention to detail
Ideally, you have:
- 5+ years of IT or delivery technician experience.
- Comfort with (or ability to quickly learn) Microsoft 365 services
- A personable, professional phone presence
- Certifications (A+, Network+, Security+) are a plus but not required. Experience talks louder here.
Military Veterans and Spouses: We Want to Hear from You!
Veterans, Reservists, Military Spouses are strongly encouraged to apply! If your tech experience comes from a military environment rather than corporate MSP, we'll be flexible on some of the tool-specific requirements. If you know networking fundamentals and you're a quick study, we'll work with you on the rest.
The Offer
- Salary: $55,000 to $65,000 (based on experience)
- Employment type: Full-time W-2
- Equipment: Computer provided; candidates must have a personal mobile phone with a data plan
- Training: 4 to 6 weeks paid onboarding
- Background check required prior to hire
Why This Role?
Real autonomy. A consistent, daytime schedule. Leadership that genuinely wants to invest in the people they hire. If you want to be a cog in a machine, this isn't it. If you want to actually matter to the team you work with and have room to grow, this one's worth a conversation.
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This position is being sourced by Blue United Sourcing. Blue United Sourcing is proud to be a Veteran-Owned Small Business.
Learn more:www.blueunitedsourcing.com
See additional Open Jobs: www.blueunitedsourcing.com/jobs
Equal Opportunity Employer | Veterans, Active Military & Military Spouses Strongly Encouraged to Apply
Automate your job search with Sonara.
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