Help Desk Tier I
Geospatial And Cloud AnalyticsStafford, Virginia
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Overview
Schedule
Full-time
Education
Network (CCNA, CCNP, CCIE)
Career level
Entry-level
Remote
On-site
Benefits
Health Insurance
Paid Holidays
Paid Vacation
Job Description
GCA is looking for a Help Desk Support Specialist with excellent customer service to support an onsite, client-facing IT service center. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements.
Position Description:
- Initiate and resolves service request/problem incidents
- Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system support specialists
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure services/incidents are completed
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Basic Qualifications:
- HS Diploma
- MINIMUM two (2) years of IT support experience
- Active Directory experience (Preferred)
- Requiresactive DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security)
- Active Secret clearance is required to start; TOP SECRET (Preferred)
- MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI)
- Requires prior IT helpdesk (i.e., Tier 1 or 2) experience
GCA is an 8a, Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees, including but not limited to:
- Competitive Compensation
- Health and Wellness benefits through Anthem Blue Cross Blue Shield
- 401k Retirement Plan
- Paid Time Off (PTO), starting at 120 hours/year
- Ten (10) paid Federal holidays
Job Type: Full-time, Contract
Schedule:
- 8-hour shift (not including meal breaks)
- Monday through Friday
Experience:
- Help desk: Minimum 1 year (Required)
License/Certification(s):
- CompTIA Security+ (Required)
Security clearance:
- Must be US citizen and suitability to obtain a government-sponsored clearance
- Active Secret clearance (Preferred)
Work Location:
- Stafford, VA: 100% onsite, In-person
Compensation: $42,000.00 per year
GCA is a minority veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services.
GCA is committed to a safer tomorrow. The challenges facing our Nation and the World grow ever more complex and require the highest level of dedication, integrity, and service. These core values are the backbone GCA builds upon to provide our customers with exceptional service within the dynamic intelligence community and ever changing Information Technology sector.
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FAQs About Help Desk Tier I Jobs at Geospatial And Cloud Analytics
What is the work location for this position at Geospatial And Cloud Analytics?
This job at Geospatial And Cloud Analytics is located in Stafford, Virginia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Geospatial And Cloud Analytics?
Employer has not shared pay details for this role.
What employment applies to this position at Geospatial And Cloud Analytics?
Geospatial And Cloud Analytics lists this role as a Full-time position.
What experience level is required for this role at Geospatial And Cloud Analytics?
Geospatial And Cloud Analytics is looking for a candidate with "Entry-level" experience level.
What education level is required for this job?
The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Geospatial And Cloud Analytics for this role?
Geospatial And Cloud Analytics offers following benefits: Health Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Geospatial And Cloud Analytics?
You can apply for this role at Geospatial And Cloud Analytics either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.