Helpdesk Analyst

A-Line Staffing Solutions LLCSmithfield, RI

$17 - $17 / hour

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Overview

Remote

On-site

Compensation

$17-$17/hour

Job Description

Job Title: Helpdesk Analyst Location: On-site — Smithfield, RI (Smithfield, RI 02917) Pay Rate: $17.00/hr (W2) Type: Temporary/Contract (approx. 26 weeks ) Schedule: 40 hrs/week | Monday–Friday 8-hour shift (may flex based on project needs)

This Job Posting is for an 8-hour shift that could fluctuate to accommodate night-time projects and different time zones. Advanced notice will be given to you if your shift is changing. Paid Training is 5 days a week onsite in the office. Training shift times may differ for each candidate but will be in-between the 8 AM to 8 PM window

Job Summary

We’re hiring an Application Technical Specialist I to support technology rollouts for retail store implementations. This is not a consumer/customer service call center —you’ll be supporting field technicians, vendors, and contractors installing or upgrading hardware and technology in stores.

You’ll take inbound calls (and may place outbound calls as needed), document activity in a tracking system, perform basic validations, and provide updates via email/Excel.

What You’ll Do

Provide first-level troubleshooting support to field technicians during in-store technology implementations
Handle calls through a queue; place outbound calls when required
Update tracking tools, complete system checks/validations, and document outcomes
Send project updates via email and Excel when not on calls
Support multiple rollout projects at the same time and adapt to shifting priorities

Important Details (Read Carefully)

On-site role: typically 4–5 days/week in the office
Must be willing to adjust shift times as projects require (evening/night projects and different time zones may occur)
This posting is for an 8-hour shift that can fluctuate (advance notice provided)
Paid training is on-site 5 days/week; training hours will fall between 8:00 AM–8:00 PM
Start date may be sooner than expected once cleared

Requirements
- High School Diploma or GED (required)
- 1+ year of relevant work experience
- Strong verbal and written communication (clear, accurate, tactful)
- Basic troubleshooting/problem-solving skills
- Comfortable working in a fast-paced, multi-project environment
Preferred Qualifications
- Experience with IT hardware installations (preferred, not required)
- Working knowledge of Microsoft Outlook, Word, and Excel
Benefits
- Benefits available to full-time employees after 90 days
- 401(k) with company match available after 1 year of service

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FAQs About Helpdesk Analyst Jobs at A-Line Staffing Solutions LLC

What is the work location for this position at A-Line Staffing Solutions LLC?

This job at A-Line Staffing Solutions LLC is located in Smithfield, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at A-Line Staffing Solutions LLC?

Candidates can expect a pay range of $17–$17 per hour for this role.

What employment applies to this position at A-Line Staffing Solutions LLC?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at A-Line Staffing Solutions LLC?

You can apply for this role at A-Line Staffing Solutions LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.