
Helpdesk Support Analyst
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Overview
Job Description
Technical Skills & Core Competencies
- Proficient in Microsoft Windows platforms, including Windows 7 and Windows 10
- Experienced with Zoom and enterprise collaboration tools
- Strong knowledge of networking concepts, including LAN, WAN, and corporate enterprise domain environments
- Hands-on experience with Windows desktop and server operating systems
- Working knowledge of Microsoft Active Directory and user account management
- Expertise in Microsoft Outlook and enterprise messaging systems
- Solid understanding of Microsoft Office applications, including Word, Excel, and PowerPoint
- Basic conceptual knowledge of Citrix, VMware, VDI, and virtualization technologies
- Experience troubleshooting mobile operating systems and applications on iOS and Android devices
Professional Skills
- Strong team player with a collaborative mindset; self-learner and highly self-motivated
- Excellent command of English with strong verbal and written communication skills
- Customer-focused with a strong sense of ownership throughout the issue resolution lifecycle
- Excellent communication and soft skills, with experience supporting executive leadership
- Flexible to work occasional 24x7 shifts to support BCP or other business-critical events
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact: rkumar03@judge.comAutomate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
