Helpdesk Support Services Specialist II
CPM Holdings, Inc.St Charles, MO
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Paid Holidays
Job Description
Position SpecificationRole Title: Helpdesk Support Services Specialist IILocation: St. Charles MissouriTravel: 10-25%Our Company: Headquartered in Blaine, MN, CPM Holdings, Inc is an established company with exciting growth as an essential supplier to the global food, energy and materials supply chains. We are an international organization that is a key player in numerous global markets, including oilseed processing, animal feed, breakfast cereal, snack food, biofuels and metal-packaging industries. We specialize in the design, production and marketing of high-quality, efficient, durable process systems, equipment and aftermarket parts and services. The foundation of our company dates back to 1883 and we continue to leverage our history, experience, and entrepreneurial spirit to increase our global footprint through innovative organic growth and strategic acquisitions. Website: onecpm.comPosition SummaryThe Desktop Support Specialist II provides advanced end-user support across CPM’s global enterprise, ensuring reliable system performance and a consistent technology experience for employees worldwide. This role operates within Corporate IT and supports all CPM sites, business units, and functions, with a strong focus on enterprise standards, security, and global alignment.This position requires an independent, service-oriented professional with strong technical expertise who can effectively support users across regions and time zones while contributing to company-wide IT initiatives.Key ResponsibilitiesAdvanced End-User Support
- Provide Tier II technical support for complex hardware, software, and connectivity issues.
- Diagnose and resolve escalated issues involving operating systems, devices, peripherals, and enterprise applications.
- Perform root cause analysis and ensure issues are fully resolved and documented.
- Configure, image, and deploy user workstations and peripherals (monitors, docking stations, printers, headsets, etc.).
- Ensure devices are compliant with CPM standards and ready for productive use.
- Maintain and validate hardware functionality.
- Install, configure, and support enterprise-standard software in alignment with Corporate IT specifications.
- Provision and manage user environments.
- Add, modify, and disable user accounts in Active Directory and Office 365 following established CPM controls and processes.
- Enforce CPM IT security and data privacy standards.
- Support license management and ensure systems remain compliant with corporate policies.
- Create and maintain technical documentation, procedures, and user guidance.
- Support user adoption of new tools, systems, and enterprise initiatives.
- Participate in cross-site and enterprise-wide IT projects, including acquisitions and site assessments.
- Coordinate with local site contacts while maintaining alignment with corporate IT direction and standards.
- Strong working knowledge of computer hardware, peripherals, operating systems, and enterprise software
- Solid understanding of networking fundamentals
- Proven ability to troubleshoot complex technical issues independently
- Strong organizational skills with consistent follow-through
- Clear and professional communication across regions and time zones
- Ability to manage multiple priorities in a global support environment
- Enterprise-first mindset with strong ownership and accountability
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field preferred
- Equivalent experience, including military technical training or hands-on IT support experience, will be considered
- Prior experience in a desktop or end-user support role strongly preferred
- Operates as a centralized Corporate IT resource supporting CPM globally
- Maintains a consistent focus on enterprise standards rather than local site preferences
- Demonstrates high ownership from issue intake through resolution
- Trusted to work independently with minimal day-to-day supervision
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.
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FAQs About Helpdesk Support Services Specialist II Jobs at CPM Holdings, Inc.
What is the work location for this position at CPM Holdings, Inc.?
This job at CPM Holdings, Inc. is located in St Charles, MO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at CPM Holdings, Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at CPM Holdings, Inc.?
CPM Holdings, Inc. lists this role as a Full-time position.
What experience level is required for this role at CPM Holdings, Inc.?
CPM Holdings, Inc. is looking for a candidate with "Senior-level" experience level.
What benefits are offered by CPM Holdings, Inc. for this role?
CPM Holdings, Inc. offers following benefits: Health Insurance, Dental Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at CPM Holdings, Inc.?
You can apply for this role at CPM Holdings, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.