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Helpdesk Support Technician

Mandarich Law Group, LLPChicago, IL
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Overview

Schedule
Full-time
Career level
Entry-level
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.

·         Act as the first point of contact for technical support via phone, email, and walk-ups

·         Troubleshoot hardware, software, and network issues—escalating when needed

·         Set up new user workstations and manage employee onboarding/offboarding

·         Support Windows desktops, Microsoft Office applications, printers, and other common business tools

·         Maintain accurate records of issues and resolutions in our ticketing system

·         Assist with user account management, password resets, and access rights via Active Directory

Requirements

  • 1–2 years of IT support experience (internships or part-time roles count too!)
  • Strong communication skills—you’re just as comfortable talking to people as you are working with machines
  • Curious, proactive, and eager to learn
  • Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
  • Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
  • Experience supporting remote users or working in a legal or professional services environment preferred
    • Comfortable working with:
    • Windows 10/11, Windows Server 2019/2022
    • Microsoft Office Suite
    • Printers, desktops, laptops, and mobile devices
    • Basic networking concepts (IP, DNS, DHCP)
    • Active Directory (bonus points for experience with Group Policy) 

Benefits

  • Competitive Base Salary
  • Medical, Dental, and Vision Coverage; 401K plan with company match
  • Company paid Life Insurance
  • Short and Long Term Disability
  • PTO, Float holiday
  • Paid Parental Leave

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FAQs About Helpdesk Support Technician Jobs at Mandarich Law Group, LLP

What is the work location for this position at Mandarich Law Group, LLP?
This job at Mandarich Law Group, LLP is located in Chicago, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Mandarich Law Group, LLP?
Employer has not shared pay details for this role.
What employment applies to this position at Mandarich Law Group, LLP?
Mandarich Law Group, LLP lists this role as a Full-time position.
What experience level is required for this role at Mandarich Law Group, LLP?
Mandarich Law Group, LLP is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Mandarich Law Group, LLP for this role?
Mandarich Law Group, LLP offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Parental and Family Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Mandarich Law Group, LLP?
You can apply for this role at Mandarich Law Group, LLP either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.