Helpdesk Support Technician

Job Summary

We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments .

Key Responsibilities

• Provide technical support for hardware and software systems including installation, configuration, and troubleshooting.
• Support technology rollout and implementation projects across multiple locations.
• Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals .
• Provide first-level troubleshooting support to technicians, vendors, or end users.
• Install, repair, upgrade, and maintain computer hardware and related technology equipment .
• Document issues and updates using ticketing or tracking systems .
• Communicate effectively with internal teams, field technicians, and customers.
• Maintain adherence to client processes, procedures, and service level agreements (SLAs) .
• Assist with inventory management, reporting, and administrative tasks as required.

Required Qualifications

• High School Diploma or GED required
• Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience
• Basic knowledge of computer hardware, operating systems, and peripheral devices
• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• Ability to work independently and manage multiple tasks
• Experience using Microsoft Outlook, Word, and Excel

Preferred Qualifications

• Experience supporting POS systems, printers, scanners, or retail technology
• Experience with hardware installation or technology rollouts
• Knowledge of desktop support, networking, or endpoint management tools
• Experience supporting field technicians or remote users

Work Environment

• Roles may involve onsite support, field service visits, or office-based technical support
• Some projects may require travel between locations
• Flexible scheduling may be required depending on project timelines

Additional Requirements

• Ability to work in a fast-paced technical support environment
• Strong organizational and time management skills
• Willingness to support multiple technology projects simultaneously