HelpDesk-System Tech
RedolentSan Bruno, California
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Overview
Career level
Senior-level
Remote
On-site
Job Description
One of our direct client is urgently looking for a HelpDesk-System Tech@ San Bruno, CATITLE: HelpDesk-System TechLOCATION: San Bruno, CA Duration: 6 to 12+ Months Rate: DOEDescription: Responsibilities to include but not limited to:
- Ability to support customers via remote assistance, phone, walkups, chat proficiently
- Proactively respond to incidents and technical service requests as they arise
- Troubleshoot and resolve issues with laptops, desktops, virtual machines, VPN, mobility devices and productivity software such as Microsoft O365, Zoom, BeyondTrust (Bomgar)
- Diagnose hardware issues and replace faulty components
- Troubleshoot and resolve issues related to software and hardware compatibility
- Track requests, issues and solutions using ServiceNow
- Take ownership of tickets and communicate progress with customers in a timely manner
- Maintain a high degree of customer service for all support requests and incidents.
- Manage user and computer accounts using Microsoft Active Directory
- Provides customer service and addresses customer issues by addressing complex or unresolved issues escalated from Operations Analysts; and providing expert advice or identifying key contacts to resolve the issue.
Additional job responsibilities assigned by managerRequired Qualifications:
- Associate degree/Bachelor’s degree preferred or equivalent experience
- 2+ years in a technical support role
- 3+ years supporting Windows and macOS hardware and software
- Excellent communication and troubleshooting skills
- Ability to multi-task, prioritize and handle pressures well in a fast paced, team environment
- Excellent customer service
- Excellent written and verbal communication skills
- Strong technical, analytical and problem-solving skills
- Familiarity with Networking HW, LAN and Wi-Fi, DNS troubleshooting
- Knowledge of Active Directory users and groups
Preferred Qualifications:
- Jamf JSS knowledge or Jamf 200 and 300 (CCT and CCA) certifications is a PLUS
- Microsoft certification is a PLUS
- Experience with security tools like Symantec and McAfee
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FAQs About HelpDesk-System Tech Jobs at Redolent
What is the work location for this position at Redolent?
This job at Redolent is located in San Bruno, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Redolent?
Employer has not shared pay details for this role.
What employment applies to this position at Redolent?
The employer has not provided this information. This may be discussed during the hiring process.
What experience level is required for this role at Redolent?
Redolent is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Redolent?
You can apply for this role at Redolent either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.