Helpdesk Team Lead

Curbell IncOrchard Park, NY

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Overview

Schedule

Full-time

Career level

Director

Job Description

Position Summary:

The Helpdesk Team Lead coordinates the work efforts of the Helpdesk Support Analysts and acts as a working Team Lead. This position along with the Helpdesk team provides informational and technical assistance regarding a wide range of issues across computers, phones, applications, and other related technology to all Curbell employees through interactions on the telephone, email, and other remote access techniques.

This person may also be a secondary support person for various elements of technology as assigned by the Infrastructure Manager(s), including audio/video conferencing, voice communications, remote computing, software applications and tools, etc.

Essential Functions:

Plans, organizes, set priorities, and directs the Helpdesk Support Team to ensure a stable IT Operations environment, including technical guidance for directing and monitoring.
Identifies, researches, and resolves technical problems.
Performs various duties including the procurement of technical equipment and software, documenting procedures, setting up new computers, providing technical support, and installing/testing software.
Provides support, in compliance with the Helpdesk Service Level Agreement, to business users who contact the support center requesting assistance with technical issues or questions.
Documents, tracks and monitors the problem to ensure a timely resolution.
Research and Development of technology to support business initiatives. Performs other duties as assigned.

Job Specific Requirements:

Analyze support trends in order to perform corrective training, develop work-arounds and resolve issues that may be recurring problems.
Determine long term strategies for the end user computing environment.
Assist the Infrastructure team with security planning and implementation.

Core Competencies:

Leadership
Multi-Tasking
Sense Of Urgency & Work Ethic
Setting Priorities & Time Management
Problem Solving and Decision-Making
Planning /Organizing/Project Management

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FAQs About Helpdesk Team Lead Jobs at Curbell Inc

What is the work location for this position at Curbell Inc?

This job at Curbell Inc is located in Orchard Park, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Curbell Inc?

Employer has not shared pay details for this role.

What employment applies to this position at Curbell Inc?

Curbell Inc lists this role as a Full-time position.

What experience level is required for this role at Curbell Inc?

Curbell Inc is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Curbell Inc?

You can apply for this role at Curbell Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.