Helpline Specialist (Full-Time, Overnight) - In Office Position

FirstLinkFargo, ND

$21 - $22 / hour

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Remote

On-site

Compensation

$21-$22/hour

Job Description

FirstLink is looking for multiple Full-Time Overnight Helpline Specialists. The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in providing emotional support or customer service, with strong written and verbal communication skills.

This position will be scheduled to work 40 hours/week, and be part of a holiday rotation. This position will be assigned a consistent weekly schedule with two consecutive days off. Schedule will include at least one weekend shift (Saturday or Sunday) with a wage incentive available for individuals scheduled to work full weekends (with two consecutive weekdays off).

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday!

Are you ready for an exciting opportunity? Apply today!

Job Type: Full-time

Starting at $21 - $21.50 per hour

Benefits:

Employee Assistance Program
100% paid health, dental, and vision insurance (for the employee only)
Long-term and short-term disability
Life insurance
12 days of paid time off, 8 hours accrued per month during the first calendar year

Schedule:

12AM-8AM or 12AM-8:30AM
Overnight shift
Holidays
Weekend availability

Required Education and Experience:

Must have a high school diploma or GED
Must be 18 years of age or older
Must be able to read, write, and follow oral or written instructions
Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

Work Location: In person

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Helpline Specialist (Full-Time, Overnight) - In Office Position Jobs at FirstLink

What is the work location for this position at FirstLink?

This job at FirstLink is located in Fargo, ND, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at FirstLink?

Candidates can expect a pay range of $21–$21.5 per hour for this role.

What employment applies to this position at FirstLink?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at FirstLink?

You can apply for this role at FirstLink either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.