Hilton Garden Inn - Houseman Housekeeping

Position Summary

The Houseperson plays a critical role in maintaining the cleanliness, appearance, and overall presentation of the hotel. This position supports the Housekeeping Department by ensuring guest corridors, public areas, storage rooms, and housekeeping operations remain clean, organized, and fully stocked. The Houseperson assists room attendants and responds promptly to guest and operational requests to help deliver an exceptional guest experience.

Essential Duties and Responsibilities

Housekeeping Support

• Deliver clean linens, terry, and guest supplies to housekeeping carts and storage areas.
• Collect and transport soiled linens and trash from guest room floors to designated areas.
• Assist Room Attendants with special cleaning projects and heavy lifting as needed.
• Maintain housekeeping closets, storage rooms, and supply areas in a clean and organized condition.
• Stock housekeeping supplies and replenish inventory throughout the shift.

Public Area Maintenance

• Clean and maintain guest corridors, elevators, stairwells, lobbies, meeting rooms, fitness center, and other public spaces.
• Vacuum carpets, mop floors, dust furniture, clean windows, and remove debris as needed.
• Ensure public restrooms remain clean, sanitized, and fully stocked.
• Remove trash from public areas and replace liners.

Guest Service

• Respond promptly to guest requests for towels, linens, amenities, cribs, rollaway beds, and other items.
• Interact with guests in a friendly, professional, and courteous manner.
• Report guest concerns or maintenance issues to the appropriate department immediately.

Safety & Compliance

• Follow all Hilton brand standards and hotel operating procedures.
• Safely operate housekeeping equipment and cleaning chemicals.
• Follow all OSHA, safety, and security guidelines.
• Report accidents, hazards, maintenance deficiencies, and lost-and-found items promptly.

Additional Responsibilities

• Assist with deep cleaning projects and preventative maintenance support.
• Move furniture and equipment as required.
• Support laundry operations when needed.
• Perform other duties as assigned by management.

Qualifications

• Previous housekeeping or hotel experience preferred but not required.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Excellent customer service and communication skills.
• Must be dependable and maintain a professional appearance.

Physical Requirements

• Ability to stand, walk, bend, stoop, kneel, and reach for extended periods.
• Frequently lift, carry, push, and pull up to 50 pounds.
• Ability to move housekeeping carts, linen carts, and equipment throughout the hotel.
• Ability to work in a fast-paced environment.

Schedule Requirements

• Must be available to work weekends and holidays as business demands require.
• Flexible schedule including mornings, evenings, and occasional overtime.

Hilton Garden Inn Expectations

All Team Members are expected to demonstrate Hilton's service culture by creating a welcoming environment for guests, maintaining high standards of cleanliness and professionalism, and contributing positively to the success of the hotel and the guest experience.

"Make every guest feel cared for, valued, and respected."