Hiring!! Experienced Customer Service Representative # 835072

Exciting Opportunity: Customer Service Representative — Urgently hiring in Sanford!Job Title: Customer Service Representative Pay: $24 - $26 per hour Hours: Full-time, M-F standard business hours Start Date: ASAPLooking for a rewarding career with growth potential and a supportive team environment? Join a reputable company as a Customer Service Representative in Sanford, ME, and make an impact every day. As a Customer Service Rep, you’ll be the vital link between our company and our valued customers, sales teams, and partners, ensuring seamless communication and satisfaction. You'll work closely with engineering, manufacturing, and sales departments to support customer needs, process orders, and resolve issues efficiently.What You’ll Do: As a Customer Service Representative, you will be responsible for:

• Handling incoming phone calls and online inquiries from end users, service technicians, and sales professionals in a courteous and professional manner.*
• Supporting a network of independent manufacturer’s sales representatives and sales partners by processing quotes and purchase orders with accuracy.*
• Logging call data and information into CRM or ERP systems, such as Salesforce, to maintain accurate records.*
• Coordinating with engineering personnel to obtain necessary product or technical information requested by customers or field technicians.*
• Providing product, pricing, and warranty information to ensure customer needs are met promptly.*
• Manage warranty calls and ensure customer inquiries, including troubleshooting and service incidents, are resolved efficiently.*
• Upholding the company’s quality assurance and customer satisfaction programs through timely and effective problem resolution.*
• Supporting initiatives to identify waste and improve processes using Lean tools to enhance service delivery and operational efficiency.*
• Collaborating with team members to improve workflow and eliminate root causes of recurring issues.*
• Performing other duties as assigned by supervisors to support overall team success.

What You’ll Bring: The ideal candidate for this role will have:

• An associate’s or bachelor’s degree in business or related field (preferred).*
• Minimum of 5 years of experience in a similar role supporting a sales team within the manufacturing or life sciences industry*
• Excellent communication skills to interact professionally with diverse stakeholders.*
• Experience with international orders and shipments is a plus.
• A high energy level with strong organizational and multi-tasking skills.*
• Proficiency in Microsoft applications, especially Excel.*
• Knowledge of Salesforce CRM is preferred, along with familiarity with contracts and bids.*
• Good analytical skills, attention to detail, and the ability to work under pressure and meet deadlines.*
• Ability to work independently with minimal supervision.

Why Join Us in Sanford?

• Enjoy a competitive hourly rate with opportunities for advancement.*
• Be part of a dynamic team dedicated to excellence and continuous improvement.*
• Gain valuable experience supporting a wide range of customer needs in a supportive environment.*
• Benefit from comprehensive employer-provided health and prescription coverage, with options for retirement savings plans.

Location & Schedule: This position is on-site in Sanford, ME, with standard daytime hours, offering a stable and engaging work environment.Ready to Take the Next Step? If you're eager to start a rewarding career as a Customer Service Representative in Sanford, apply today or contact our recruiting team to learn more. Don’t wait — we’re hiring now!#BSCP