Hiring Plumbing Customer Service Rep / Dispatch

1-Tom-Plumber St. PetersburgSt. Petersburg, Florida

$15 - $17 / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$15-$17/hour

Benefits

Health Insurance

Dental Insurance

Job Description

Benefits:

401(k)
Company parties
Dental insurance
Health insurance
Flexible schedule

A CSR Dispatch/Accounts Receivable position in a plumbing company combines customer service, and accounts receivable tasks. scheduling technicians, maintaining customer records, and handling billing and payment collection. Essentially, it's about ensuring smooth service delivery from initial customer contact to final payment.

Key Responsibilities:

Customer Service & Dispatch:
- Answering and managing incoming customer calls regarding plumbing services.
- Gathering customer information and logging service requests accurately in ServiceTitan.
- Scheduling appointments and dispatching technicians to job sites.
- Keeping customers informed about technician arrival times and job progress.
- Handling customer inquiries, complaints, and resolving issues.
- Pulling permits and scheduling inspections.
Accounts Receivable:
- Generating invoices for completed plumbing services.
- Processing payments and maintaining accurate customer account records.
- Following up on overdue accounts and resolving billing discrepancies.
- Assisting with accounts payable activities and providing necessary documentation.
Other Responsibilities:
- Maintaining customer databases and ensuring accurate information is recorded.
- Utilizing dispatching software and other relevant tools.
- Supporting service technicians and communicating effectively with all stakeholders.
- Contributing to a positive customer experience and building strong relationships.
- May be involved in other administrative tasks such as generating reports, pulling permits, etc.

Required Skills:

Excellent communication and interpersonal skills.
Strong customer service orientation and problem-solving abilities.
Proficiency in using dispatching software and other relevant tools.
Ability to multitask, prioritize tasks, and manage time effectively.
Attention to detail and accuracy in record-keeping.
Knowledge of plumbing services and common issues is helpful.
Basic accounting and bookkeeping skills for accounts receivable tasks.
*Must be willing to work on call as we are a 24/7/365 emergency service company.

Compensation: $15.00 - $17.00 per hour

1-Tom-Plumber is a 24/7/365 emergency service commercial focused plumbing franchise that bolts onto water restoration companies. We are seeking customer service oriented team members, who appreciate a family atmosphere! Regardless of your level of experience, you must be ready to constantly learn and better yourself.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.

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FAQs About Hiring Plumbing Customer Service Rep / Dispatch Jobs at 1-Tom-Plumber St. Petersburg

What is the work location for this position at 1-Tom-Plumber St. Petersburg?

This job at 1-Tom-Plumber St. Petersburg is located in St. Petersburg, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at 1-Tom-Plumber St. Petersburg?

Candidates can expect a pay range of $15–$17 per hour for this role.

What employment applies to this position at 1-Tom-Plumber St. Petersburg?

1-Tom-Plumber St. Petersburg lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at 1-Tom-Plumber St. Petersburg?

1-Tom-Plumber St. Petersburg is looking for a candidate with "Senior-level" experience level.

What benefits are offered by 1-Tom-Plumber St. Petersburg for this role?

1-Tom-Plumber St. Petersburg offers following benefits: Health Insurance and Dental Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at 1-Tom-Plumber St. Petersburg?

You can apply for this role at 1-Tom-Plumber St. Petersburg either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.