Home Services Sales Manager

Job Description:

Essential Duties/Responsibilities*:

• Leads the Home Services Sales process with direct responsibility for sales performance at assigned Airtron division
• Conducts ride-a-longs for training and coaching of sales team, including new associate on-boarding
• Oversees the activities and performance of the Home Services sales team
• Ensures Home Services sales team has the necessary resources to perform properly
• Provides leadership, training and coaching to ensure optimal performance of the Home Services sales team
• Monitors sales performance and provides regular performance updates to senior management
• Assists sales team with sales proposals and sales presentations
• Investigates lost sales opportunities and assists team with development as needed
• Understands competitors and market trends
• Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times
• Works with SVP, Home Services to ensure they follow sales management best practices (sales meetings, ride-a-longs, sales recap reviews, customer follow-up)
• Reviews job costings to ensure sales team is applying proper discounts and adequate profit margins are obtained
• Promptly addresses performance issues
• Ensures all administrative guidelines are followed by the team for timesheets, expenses, reporting and other operational paperwork
• Ensures the team promptly completes all required training
• Protects the company’s assets, monitors how company vehicles and inventory are handled
• Responsible for effective hiring of all new team members and maintains adequate team staffing
• Continually searches for ways to improve process and operations
• Follows all company policies and procedures, including but not limited to safety
• Other duties as assigned

* Duties may vary by location.

Minimum Requirements:

• High school diploma or GED equivalent; experience may be substituted for education
• 10+ years of in-home selling experience to the residential market
• HVAC or home services experience
• 5+ years’ experience leading a team
• 5+ years’ experience driving successful sales teams
• Consultative sales experience
• Demonstrating executive presence to effectively engage and influence senior decision-makers  
• Computer competency is required, including experience with Microsoft Excel, Word, and Outlook
• Familiarity with ERP, customer service or related computer software
• Ability to understand and apply market intelligence to a sales strategy
• Must be able to communicate in English effectively, both verbally and in writing.
• Excellent verbal and written communication skills.
• Ability to work overtime with little notice; weekends hours may occasionally be required.
• Valid driver's license required.

Additional Knowledge, Skills and Abilities:

• Leadership skills and effective leadership behaviors
• Ability to work independently and as part of a team
• Strong work ethic
• Capable of making good judgments/decisions
• Strong interpersonal communication and collaboration skills, with all levels of the organization
• Able to work in a fast-paced, high-pressure environment
• Strong organizational skills, attention to detail and the ability to multi-task
• Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to customers.
• Ability to build positive relationships with customers, both internal and external
• Safety mindset and acceptance of a safety culture

Working Conditions:

• Open office environment
• Fast-paced environment
• Travel by vehicle to and from work locations
• Occasional exposure to customer homes as needed
• Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE

Physical Requirements:

• Must be able to lift/move up to 20 pounds frequently
• Must be able to drive and operate a motorized passenger vehicle
• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
• Must be able to adhere to long periods of standing, walking or sitting
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others
• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.