Hospice Intake Specialist
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Overview
Job Description
Intake Specialist
If you are seeking a career that gives you the opportunity to make a difference—one life at a time—you have come to the right place.
At Grace Hospice, we provide professional care with a personal touch by focusing on patients and families rather than the disease. We emphasize quality of life, comfort, and dignity. As a nonprofit hospice organization, we remain committed to the original roots of hospice care by providing compassionate spiritual, emotional, and physical support to individuals and families at the end of life.
Grace Hospice is an equal opportunity and drug-free workplace. We offer competitive compensation, comprehensive benefits, and the opportunity to be part of a caring and collaborative team.
Position Summary
The Intake Specialist is one of the first points of contact for patients, families, caregivers, and referral sources seeking hospice services. This position requires a basic understanding of the Medicare Hospice Benefit and the ability to explain hospice services clearly, compassionately, and patiently.
The Intake Specialist coordinates admissions, consultations, assessments, and staff schedules through phone calls, text messages, and email. This position is also responsible for entering and maintaining accurate, timely information in the electronic health record.
Compensation
$26.00–$30.00 per hour, based on experience and qualifications.
Qualifications
High school diploma or GED required
Associate degree in business, healthcare administration, or a related field preferred
Two to four years of administrative or office experience preferred
Healthcare, hospice, home care, or medical scheduling experience preferred
Ability to type at least 65 words per minute
Working knowledge of computer hardware, software, email, and electronic records
Ability to read, write, speak, and understand English
Excellent verbal and written communication skills
Strong organizational and time-management skills
Ability to prioritize and manage multiple tasks
Ability to work independently and as part of a team
Excellent interpersonal and customer-service skills
Ability to maintain confidentiality and handle sensitive information appropriately
Essential Job Duties
Receives and processes patient referrals and intake information
Schedules admissions, consultations, and assessments
Communicates proactively with patients, families, referral sources, and clinical team members
Enters accurate and complete information into the electronic health record in real time
Ensures patient information is available to on-call staff and other members of the care team
Coordinates schedule changes as they occur
Scans, faxes, emails, and organizes documents as needed
Participates in daily intake and referral calls
Participates in staff meetings, in-services, and training programs
Performs additional administrative duties as assigned
Benefits
Medical insurance
Dental insurance
Vision insurance
Short-term and long-term disability coverage
Basic life and accidental death and dismemberment insurance
Supplemental life and accidental death and dismemberment insurance
Dependent life insurance
Paid vacation and sick time
Eleven paid holidays
Healthcare and dependent-care flexible spending accounts
Supportive and collaborative work environment
Opportunity to be part of a caring and dynamic team
Please submit your application to be considered for the Intake Specialist position with Grace Hospice.
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