Hospitality & Safety Specialist (Nashville or Clarksville, TN)

Job Description:

Hospitality & Safety Specialist

Locations Available:

Nashville, TN & Clarksville, TN

Position Summary

The Hospitality & Safety Specialist supports both clients and staff to promote health, safety, and a welcoming environment throughout the organization. This role upholds Centerstone’s commitment to providing a safe, inclusive, and respectful atmosphere while performing critical safety-related functions in alignment with operational guidelines and professional ethical standards.

Key Responsibilities

Customer Experience & Hospitality

• Serve as the first point of contact by greeting all clients, visitors, and staff promptly, courteously, and professionally
• Provide assistance, directions, and information to support ease of navigation and comfort
• Address client concerns and resolve issues effectively to ensure a positive experience
• Contribute to maintaining a therapeutic, welcoming environment that supports transformation

Safety & Security

• Conduct ongoing threat assessments and enforce safety measures
• Monitor the environment and intervene in unsafe situations
• Respond to emergencies and apply crisis prevention and de-escalation techniques
• Support and promote a safe work environment for staff, clients, and visitors
• Continually assess and enhance the perception of safety, respect, and belonging

Team Participation & Organizational Support

• Participate as an active member of the treatment team
• Attend and contribute to required meetings, including shift changes and staff meetings
• Support operational needs such as data collection, program evaluation, and other initiatives
• Perform additional duties as assigned by the Facilities Leadership Team

Professional Practice & Culture

• Function in accordance with operational guidelines and professional code of ethics
• Engage in ongoing reflective practice and self-regulation of behavior and emotions
• Participate in staff development and performance evaluation processes
• Demonstrate and promote trauma-informed care and crisis intervention best practices
• Model professionalism and positive behaviors at all times
• Foster a culture of belonging through cultural awareness, respect, and sensitivity

Relationship Building

• Build strong relationships with clients and staff through empathy and communication
• Support a sense of community, respect, and connection throughout the facility

Knowledge, Skills & Abilities

• Strong written, verbal, in-person, and virtual communication skills
• Customer service-oriented with strong interpersonal abilities
• Ability to interpret safety rules, procedures, and operational guidelines
• Ability to write reports and communicate effectively with diverse audiences
• Strong problem-solving and decision-making skills in structured environments
• Ability to establish relationships through phone and in-person interactions
• Ability to follow direction, work independently, and accept feedback

Qualifications

• High School Diploma, GED, or equivalent preferred
• Experience working with diverse populations across the lifespan preferred
• Crisis intervention experience strongly preferred
• Ability to work flexible hours, including evenings, weekends, and on-call as needed

What We Offer

• Competitive compensation and benefits
• Opportunities for career growth and development
• A collaborative, mission-driven work environment

Ready to Make a Positive Impact?

If you’re passionate about creating safe, welcoming environments and want to play a meaningful role in behavioral healthcare, we encourage you to apply today and join the Centerstone team.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Brightli is a Smoke and Tobacco Free Workplace.