Host - Crimson
The Wildbirch HotelAnchorage, AK
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Overview
Remote
On-site
Job Description
Job Summary
Provide friendly, responsive service to create an exceptional dining experience for all of our guests, by welcoming and warmly greeting guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.
Primary
- Warmly and graciously greet all guests and seat them at tables or in waiting areas.
- Open the front door for guests entering or leaving the restaurant when possible.
- Provide guests with menus and inform them of their server’s name upon seating.
- Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Locate waiting parties when tables become available.
- Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Receive and record guests' dining reservations.
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inform guests of establishment specialties and features.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Direct guests to coatrooms and waiting areas such as lounges.
- Relay messages to servers and bussers as needed.
- Thank guests as they leave and invite them to return.
- Attend all scheduled employee meetings and offers suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Supplemental
- Take and prepare to-go orders.
- Operate cash registers to accept payments for food and beverages.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Assist with preparing and serving food and beverages.
Tools & Technology
- Cash registers, Point-of-sale terminals, POS software, and workstations
- Credit card processing machines
- Personal computers, tablets, smart phones and/or handheld devices
- Software - Office suite, web-based applications, etc.
- Special purpose telephones
- Calendar and scheduling software
- Table management or reservation software
- Carbonated and non-carbonated beverage dispenser
- Commercial use coffee or iced tea makers
- Ice dispensers
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FAQs About Host - Crimson Jobs at The Wildbirch Hotel
What is the work location for this position at The Wildbirch Hotel?
This job at The Wildbirch Hotel is located in Anchorage, AK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Wildbirch Hotel?
Employer has not shared pay details for this role.
What employment applies to this position at The Wildbirch Hotel?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at The Wildbirch Hotel?
You can apply for this role at The Wildbirch Hotel either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.