Host/Hostess - Toro

Summary:  The host/hostess sets the tone of the restaurant because he/she is generally the first person the guest meets. The host/hostess welcomes guests, assigns tables, answers the phone and takes reservations and answers questions during service.

 Job Duties:

• Greets guest entering the restaurant
• Assists with coats, hats umbrella (where applicable) in cold or wet weather or directs guest to appropriate place to store their items
• Accompanies guests to tables carrying drinks on trays when possible handing out menus
• Monitors conditions and flow of service of the dining room for potential bottlenecks or problems adjusting the seating of servers and stations to best serve the experience of the guest
• Communicates all significant matters to supervisor and assist in prompt corrective action
• Performs any helpful chore such as bussing and resetting tables to expedite the seating of our guests
• Answers the phone using proper greeting and phone etiquette always asking for phone # and email as well as asking the guest for any special needs and if they need directions when taking a reservation
• Uses OpenTable correctly to acquire information for database and to record correct numbers for future analysis of the business
• Actively learns the faces and names of our returning guests and acknowledges our guests when they come to the restaurant
• Recommends and provides information of our sister restaurants and other departments and locations in our company
• Takes reservations carefully considering the business already reserved and carefully directs the guest to the times that best suit the flow of the restaurant while accommodating the closest time to the guests request
• Sells gift cards collecting proper payment
• Takes to-go orders, assembles and checks orders for accuracy and collects payment
• Is responsible for the balancing of the cashiers bank maintaining balance of deposit and base bank
• Routinely checks restrooms for cleanliness and stock
• Thanks and invites guest for a return visit on their departure

Required Skills and Qualifications

• Outgoing, pleasant personality
• Neat and professional appearance
• Effective communication and organizational skills
• Ability to work in a team environment

Benefits:  

• 401K with employer match
• Competitive health insurance benefits (medical, dental and vision) available to members averaging only 24 hours per week
• HSA option available
• Supplemental insurance policies through AFLAC available
• Paid vacation, sick time and holidays
• Employee discount on food

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