Host/Hostess - Miami International Airport

Master ConcessionairMiami, FL

$18+ / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Compensation

$18+/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Benefits: Medical, Dental, Vision, Life, 401KPaid: Vacation, Federal Holidays, Sick days, Birthday, Anniversary, Bereavement.Other benefits: Uniform, Mea Voucher, shoes yearly discount. $18.00/hr.Position Summary: To maintain outstanding customer service as per the Brands standards, welcomes guests and guides them through the restaurant to their table. Works in assigned restaurant location as determined by management.Responsibilities:

Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service
Stands at entrance and welcomes guests
Knows the menus and floor plans of the restaurant(s)
Shows guests to their tables and presents menus
Maintains balance with the workload of each server (seats every server section equally)
Maintains a clean and orderly host stand
Cleans menus and replaces damaged copies when needed
Aids servers when necessary (to help set tables, etc.)
Always maintains a pleasant and professional manner, including dress, speech, attitude, energy, etc.
Answers all guest questions or finds appropriate answers for guests
Communicates customer concerns and complaints to MOD
Performs duties with a smile and a positive attitude
Maintains display items in a clean and orderly fashion
Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers’ needs
Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, and Brand history, etc.
Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
Sweeps and mops as needed
Performs other duties and side-work as assigned

Qualifications

Demonstrated pleasant attitude and energy to ensure great customer service
Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
Demonstrated ability to learn food and beverage knowledge and participate in training as required
Ability to work under pressure and multi-task in a fast-paced environment
Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns
Ability to create a pleasant dining area for customers
Ability to remain alert and maintain positive attitude during slow periods
Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
Ability to maintain a safe and clean restaurant for customers
Ability to walk and stand for long durations
Ability to do moderate to heavy lifting (25 lbs. or less)
Knowledge and adherence to MCA policies and procedures

Knowledge and adherence to all airport rules and regulations
Commitment to service of customers, staff, co-workers, and management
High integrity and honesty, Work Ethic, passion, and commitment
Ability to work scheduled hours, including weekdays, weekends, and holidays
Follow through and dependability
Knowledge and commitment to safety and food sanitation

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FAQs About Host/Hostess - Miami International Airport Jobs at Master Concessionair

What is the work location for this position at Master Concessionair?

This job at Master Concessionair is located in Miami, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Master Concessionair?

Candidates can expect a pay range of $18 (per hour).

What employment applies to this position at Master Concessionair?

Master Concessionair lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Master Concessionair?

Master Concessionair is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Master Concessionair for this role?

Master Concessionair offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Master Concessionair?

You can apply for this role at Master Concessionair either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.