Host Person - Food Sugar Factory

Responsibilities:

• Ensures first and last impressions of guest encounters are of warmth, welcome, communication, positive energy, and spirit.
• Greet and acknowledge guests as well as tending to guests courteously and in a timely manner. Recognize repeat guests with concerted effort via smiling/eye contact. Welcomes and re-invites guests upon departure.
• Monitors the workflow of the restaurant and escorts guests to tables accordingly.
• Monitors guest satisfaction and alerts General Manager, Assistant Manager, Supervisor and Chef if guests have an issue.
• Monitors Open Table and make reservations for customers.
• Communicates to kitchen business flow (i.e. how many guests will be ordering, number of guests having dessert, guests to be seated, etc.)
• Oversees and ensures appropriate rotation of stations regarding guest seating.
• Assists in identifying hotel and VIP guests for seating and works with the Casino Host with comps.
• Updates Open Table and takes reservations in advance as required.
• Confirms reservations for parties of 8 or more 24-48 hours prior to the date.
• Responsible for making sure the restaurant menus and wine/drink lists are clean and in order.
• Maintains attractive displays at the entrance and inside the restaurant.
• Provides exceptional customer service.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, General manager, Assistant Manager, Supervisor, and guests.
• Follows all company policies and procedures.
• Complies with the company's recycling program standards that include Food Waste, Streamline, and Trash.
• Must be actively at work to perform the essential functions of this job.
• Create and maintain a sense of urgency
• Performs other duties as assigned.

Competencies:

• Must possess good English communication skills.
• Must be able to report to work on time as scheduled.
• Must be ABC certified before starting work
• Must be able to work weekends, holidays and nights as needed.
• Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.
• Must present an overall professional appearance and report to work in appropriate attire.
• Must be able to handle pressure during peak business periods.

Work Environment:

• Union Representation: This position is represented by Unite Here and is subject to the applicable collective bargaining agreement.
• Must be available to work weekends, holidays, and nights as scheduled

Additional Benefits:

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Target Starting Hourly:

$15.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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