Hotel Assistant Housekeeping Manager - Elysee New York
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Overview
Job Description
The iconic Elysee New York is preparing to enter an exciting new chapter as an intimate luxury boutique hotel. Located in the heart of Midtown Manhattan, steps from Madison Avenue and Fifth Avenue, Elysee New York combines the elegance of a historic New York residence with the warmth, individuality, and cultural spirit of a European grand hotel. Thoughtfully reimagined for today’s luxury traveler, the hotel delivers a highly personalized experience defined by authentic hospitality, understated sophistication, emotional connection, and exceptional attention to detail. Elysee New York is proudly managed by Crescent Hotels & Resorts while maintaining its own distinct luxury positioning, service philosophy, and guest experience standards.
JOB OVERVIEW:
KEY RESPONSIBILITIES:
- Assist in managing the daily operations of the Housekeeping Department.
- Supervise, train, coach, and motivate housekeeping team members.
- Inspect guest rooms, public areas, and back-of-house spaces to ensure quality standards are met.
- Monitor staffing levels and assist with scheduling to meet operational needs.
- Ensure compliance with safety, sanitation, and brand standards.
- Coordinate with Front Office, Engineering, and other departments to address guest and operational needs.
- Manage linen, guest supplies, and housekeeping inventory.
- Resolve guest concerns promptly and professionally.
- Previous housekeeping supervisory experience in a hotel environment (minimum of 1-2 years).
- Strong leadership, communication, and organizational skills.
- Ability to work flexible schedules, including weekends and holidays.
- Knowledge of housekeeping operations, safety practices, and quality standards.
- Proficiency in hotel property management and housekeeping systems preferred.
This position plays a critical role in maintaining the hotel's luxury standards, ensuring a safe environment for guests and team members, and supporting the successful operation of Hotel Elysée New York.
PERFORMANCE STANDARDS:
Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits: To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance always. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to performance of the fundamental job duties. Moreover, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.
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