Hotel Front Desk Agent
Country Inn & Suites CrestviewCrestview, Florida
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Overview
Schedule
Full-time
Career level
Senior-level
Job Description
Job Summary:We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.
Compensation: $14 - $16
Key Responsibilities:
- Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
- Handle guest requests and complaints promptly and professionally.
- Manage cash drawer and process payments (room charges, cash, debit, or credit).
- Keep the front desk area and lobby clean and organized.
- Coordinate with housekeeping to ensure room readiness for guests.
- Provide guests with directions and information about the property and local attractions.
- Answer guest calls, messages, and process requests or concerns.
- Run daily reports and ensure the accuracy of information.
- Assist guests with special requests and ensure their satisfaction.
- Follow all company policies, and safety procedures, and maintain confidentiality of guest information.
Requirements:
- High school diploma or equivalent.
- Strong communication and customer service skills.
- Ability to work independently and handle stressful situations.
- Proficiency in Windows operating systems and office software.
- Ability to work well with others and develop positive working relationships.
- Ability to lift to 50 pounds occasionally and 10 pounds frequently.
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FAQs About Hotel Front Desk Agent Jobs at Country Inn & Suites Crestview
What is the work location for this position at Country Inn & Suites Crestview?
This job at Country Inn & Suites Crestview is located in Crestview, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Country Inn & Suites Crestview?
Candidates can expect pay range between $14–$16 for this role.
What employment applies to this position at Country Inn & Suites Crestview?
Country Inn & Suites Crestview lists this role as a Full-time position.
What experience level is required for this role at Country Inn & Suites Crestview?
Country Inn & Suites Crestview is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Country Inn & Suites Crestview?
You can apply for this role at Country Inn & Suites Crestview either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.