Hotel Front Desk Agent

CUSA, LLCPanama City, FL

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Job Description

Job Title: Front Desk AgentProperty: Comfort Inn & Suites Panama City , FLReports To: General Manager

Position Overview

You are the first and last impression of the hotel.

As a Front Desk Agent, you manage the guest experience from arrival to departure. You control the check-in process, resolve issues quickly, and represent the Comfort Inn & Suites brand with professionalism and urgency.

Guests decide how they feel about their stay within minutes. Your attitude, accuracy, and responsiveness determine whether they return.

Key Responsibilities

• Greet guests with energy and professionalism• Process check-ins and check-outs accurately and efficiently• Verify reservations, rates, and payment methods• Handle guest requests and resolve concerns promptly• Answer phones and respond to guest inquiries• Coordinate room status with Housekeeping• Balance cash drawer and complete shift reports• Promote loyalty programs and hotel amenities• Follow all brand standards and safety procedures

Performance Expectations

You will be measured on:

• Guest satisfaction scores• Check-in efficiency• Accuracy of billing and folios• Upselling performance• Reliability and attendance• Professional appearance and conduct

If there is a line at the desk, you manage it. If a guest has a problem, you own it. If there is an opportunity to create a better experience, you take it.

Qualifications

• Customer service experience required (hotel experience preferred)• Strong communication skills• Comfortable using computers and property management systems• Ability to multitask in a fast-paced environment• Professional appearance and demeanor• Flexible availability including nights, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods• Light lifting up to 20 pounds

This role is ideal for someone who enjoys interacting with people, solving problems, and working in a structured, fast-paced setting.

If you take pride in delivering strong guest service and being dependable every shift, apply today.

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FAQs About Hotel Front Desk Agent Jobs at CUSA, LLC

What is the work location for this position at CUSA, LLC?

This job at CUSA, LLC is located in Panama City, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at CUSA, LLC?

Employer has not shared pay details for this role.

What employment applies to this position at CUSA, LLC?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at CUSA, LLC?

You can apply for this role at CUSA, LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.