Hotel Front Desk Agent – Round Rock, TX

Hotel Front Desk Agent – Round Rock, TX

A hospitality establishment is seeking a full-time Front Desk Agent to support daily guest services and ensure a smooth, welcoming experience throughout each guest's stay. The ideal candidate is customer-focused, organized, and able to manage multiple responsibilities while maintaining professionalism in a fast-paced environment.

Responsibilities

• Welcome guests and provide friendly, professional service upon arrival and departure.

• Process guest check-ins and check-outs accurately and efficiently.

• Manage reservations, room assignments, and guest account information.

• Respond to guest inquiries, requests, and concerns in a timely manner.

• Communicate clearly with guests and coordinate with other departments to address their needs.

• Handle payments and financial transactions according to established procedures.

• Maintain accurate guest records and reservation details.

• Resolve routine service issues and escalate more complex concerns when necessary.

• Use hotel management systems and office software to support front desk operations.

• Maintain a professional and organized front desk area.

• Contribute to a positive guest experience through attention to detail and teamwork.

Qualifications

• High school diploma or equivalent.

• Previous hotel, hospitality, or customer service experience preferred.

• Familiarity with hotel reservation systems and Microsoft Office applications.

• Strong verbal and written communication skills.

• Excellent customer service and problem-solving abilities.

• Ability to multitask and prioritize responsibilities effectively.

• Professional demeanor and a team-oriented approach.

Compensation & Benefits

• Daily pay option, subject to program availability and eligibility.

• Medical, dental, and vision insurance.

• Short-term and long-term disability coverage.

• Term life and accidental death and dismemberment insurance.

• Paid time off.

• Employee assistance program.

• 401(k) retirement plan.

How to Apply

Individuals interested in this opportunity are encouraged to submit their resume through the online application portal.

Lauren Pierce Talent Acquisition Manager – FenixHire📧 Lauren@FenixHire.com

Equal Opportunity Employer

This organization is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or veteran status.