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Hotel Front Desk Agent

Hampton Inn Boston-NatickNatick, Massachusetts

$18+ / hour

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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$18+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

As a Hotel Front Desk Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our hotel, providing exceptional service to our guests and ensuring a seamless and enjoyable stay. You will assist with check-ins and check-outs, respond to guest inquiries, and help maintain a clean and inviting lobby environment.

Responsibilities

  • Greet and welcome guests in a friendly and professional manner.
  • Assist with check-in and check-out procedures efficiently and accurately.
  • Respond promptly to guest requests and resolve any issues or concerns.
  • Handle phone calls, reservations, and provide information about the hotel and local area.
  • Maintain the cleanliness and orderliness of the front desk and lobby area.
  • Collaborate with other hotel departments to enhance guest satisfaction.

Requirements

  • High school diploma or equivalent preferred.
  • Minimum of 1 year hotel/resort experience preferred. 
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation and a friendly, approachable demeanor.
  • Ability to handle multiple tasks efficiently and work well under pressure.
  • Basic computer skills and ability to learn hotel software systems.
  • Availability to work flexible hours, weekends, and holidays.

Benefits

  • Competitive hourly wage of $17.75-$17.75 paid bi-weekly.
  • Opportunities for career growth within the hospitality industry.
  • Friendly work environment and supportive team culture.
  • Employee discounts on hotel stays and services.
  • Medical, Dental and Vision Insurance
  • Optional supplemental insurance
  • 401(K) retirement plan
  • Personal and Vacation time 
  • Free parking

About the Company

Hampton Inn Boston-Natick is part of the trusted Hampton by Hilton brand, committed to providing a welcoming and comfortable experience for every guest. Located in Natick, MA, we strive to deliver quality accommodations and exceptional customer service, making us a preferred choice for travelers to the Boston area.

We are an Equal Opportunity Employer.

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FAQs About Hotel Front Desk Agent Jobs at Hampton Inn Boston-Natick

What is the work location for this position at Hampton Inn Boston-Natick?
This job at Hampton Inn Boston-Natick is located in Natick, Massachusetts, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Hampton Inn Boston-Natick?
Candidates can expect a pay range of $17.75 (per hour).
What employment applies to this position at Hampton Inn Boston-Natick?
Hampton Inn Boston-Natick lists this role as a Full-time position.
What experience level is required for this role at Hampton Inn Boston-Natick?
Hampton Inn Boston-Natick is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Hampton Inn Boston-Natick for this role?
Hampton Inn Boston-Natick offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Hampton Inn Boston-Natick?
You can apply for this role at Hampton Inn Boston-Natick either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.